ENGEN Technologies Maintenance Support Program - Monthly Service Level Attainment Report (September 2009)
   
 
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Site Contact
Dev Site Number & Replacement Part Number
Description
TB Vantive
Time of
Time of
NBD SLA
SLA
Type
Case No.
Status
F. Name
L. Name
of Part
Case No.
Call Creation
Call Completion
Deadline
Attained
of Service
090917-278 Closed Completed MANAGER MIC STORE 000031 - REPLACE PART 001901444 BROTHER MFC-8220 43033567 9/17/2009 17:27 9/21/2009 8:59 9/21/2009 18:00 YES ADV EXCH
090908-140 Closed Completed JOHN DOE STORE 000449 - REPLACE PART 003777301 80 GB SATA HD (7900) 43031877 9/8/2009 8:52 9/14/2009 14:49 9/9/2009 18:00 YES' ON-SITE
090911-90 Closed Completed CONNER MIC STORE 000594 - REPLACE PART 001901222 BROTHER MFC-8500 43032466 9/11/2009 9:17 9/14/2009 9:58 9/14/2009 18:00 YES ADV EXCH
090924-5 Closed Completed CARL MIC STORE 000594 - REPLACE PART 001901222 BROTHER MFC-8500 43034592 9/24/2009 4:37 9/25/2009 9:17 9/25/2009 18:00 YES ADV EXCH
090904-89 Closed Completed Lewis MIC STORE 000863 - REPLACE PART 001901444 BROTHER MFC-8220 43031442 9/4/2009 9:57 9/5/2009 9:10 9/7/2009 18:00 YES ADV EXCH
090924-95 Closed Completed Rosemary MIC STORE 000939 - REPLACE PART 001817202 1' CAT5 CABLE 43034633 9/24/2009 8:37 9/25/2009 10:16 9/25/2009 18:00 YES ADV EXCH
090915-198 Closed Completed jan MIC STORE 000951 - REPLACE PART 001825801 KEYBOARD (BLACK) 43033091 9/15/2009 13:02 9/16/2009 9:45 9/16/2009 18:00 YES ADV EXCH
090923-167 Closed Completed CLAUDIA MIC STORE 001089 - REPLACE PART 001901444 BROTHER MFC-8220 43034471 9/23/2009 11:42 9/24/2009 9:31 9/24/2009 18:00 YES ADV EXCH
090915-289 Closed Completed NATANYA MIC STORE 001243 - REPLACE PART 002333002 TRANSCEIVER 43033157 9/15/2009 16:57 9/18/2009 14:15 9/17/2009 18:00 YES' ON-SITE
090922-26 Closed Completed PAUL MIC STORE 001288 - REPLACE PART 001901444 BROTHER MFC-8220 43034185 9/22/2009 7:12 9/23/2009 10:05 9/23/2009 18:00 YES ADV EXCH
090928-157 Closed Completed ANGIE MIC STORE 001365 - REPLACE PART 001901444 BROTHER MFC-8220 43035212 9/28/2009 12:12 9/29/2009 10:22 9/29/2009 18:00 YES ADV EXCH
090918-252 Closed Completed sandy MIC STORE 001392 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43033795 9/18/2009 18:37 9/22/2009 16:21 9/22/2009 18:00 YES ON-SITE
090901-151 Closed Completed PITA MIC STORE 001394 - REPLACE PART 001817101 ETH HUB 43030897 9/1/2009 10:22 9/2/2009 14:29 9/2/2009 18:00 YES ON-SITE
090929-190 Closed Completed Pita MIC STORE 001394 - REPLACE PART 002934101 40 GB LINUX DRIVE 43035401 9/29/2009 12:27 9/30/2009 14:45 9/30/2009 18:00 YES ON-SITE
090928-292 Closed Completed TANYA MIC STORE 001557 - REPLACE PART 001901444 BROTHER MFC-8220 43035288 9/28/2009 19:32 9/30/2009 9:36 9/30/2009 18:00 YES ADV EXCH
090911-187 Closed Completed Jeff MIC STORE 001590 - REPLACE PART 001936801 17" MONITOR 43032534 9/11/2009 12:42 9/14/2009 10:10 9/14/2009 18:00 YES ADV EXCH
090918-209 Closed Completed GARY MIC STORE 001596 - REPLACE PART 003666201 HP DC 7900 5554602 9/18/2009 14:13 9/21/2009 14:30 9/21/2009 18:00 YES ON-SITE
090922-155 Closed Completed GARY MIC STORE 001596 - REPLACE PART 003666201 HP DC 7900 5554602 9/22/2009 12:15 9/23/2009 14:30 9/23/2009 18:00 YES ON-SITE
090907-11 Closed Completed GARY MIC STORE 001596 - REPLACE PART 004888402 80GB SATA SLED10 7900 43031744 9/7/2009 8:52 9/9/2009 11:30 9/9/2009 18:00 YES ON-SITE
090912-13 Closed Completed PAM MIC STORE 001767 - REPLACE PART 001901111 BROTHER HL-5040 43032662 9/12/2009 10:37 9/15/2009 9:02 9/15/2009 18:00 YES ADV EXCH
090915-228 Closed Completed PAM HARE STORE 001767 - REPLACE PART 001901111 BROTHER HL-5040 43033133 9/15/2009 14:27 9/16/2009 9:29 9/16/2009 18:00 YES ADV EXCH
090916-158 Closed Completed REGGIE MIC STORE 001771 - REPLACE PART 001901444 BROTHER MFC-8220 43033287 9/16/2009 11:47 9/18/2009 9:36 9/17/2009 18:00 YES' ADV EXCH
090930-141 Closed Completed REGGIE MIC STORE 001771 - REPLACE PART 001901444 BROTHER MFC-8220 43035574 9/30/2009 11:47 10/1/2009 9:17 10/1/2009 18:00 YES ADV EXCH
090916-97 Closed Completed Randle MIC STORE 001851 - REPLACE PART 001835602 PCI EZ I/O KIT 43033271 9/16/2009 10:07 9/17/2009 14:49 9/17/2009 18:00 YES ON-SITE
090918-175 Closed Completed Randle MIC STORE 001851 - REPLACE PART 003444201 HP DC 7700 5554255 9/18/2009 12:43 9/21/2009 13:08 9/21/2009 18:00 YES ON-SITE
090914-42 Closed Completed Melissa MIC STORE 001856 - REPLACE PART 002901555 8220 PAPER TRAY 43032833 9/14/2009 7:22 9/15/2009 11:11 9/15/2009 18:00 YES ADV EXCH
090925-79 Closed Completed NANCY MIC STORE 001863 - REPLACE PART 002901555 8220 PAPER TRAY 43034851 9/25/2009 9:52 9/28/2009 9:36 9/28/2009 18:00 YES ADV EXCH
090928-126 Closed Completed NANCY MIC STORE 001863 - REPLACE PART 002901555 8220 PAPER TRAY 43035190 9/28/2009 10:57 9/29/2009 10:10 9/29/2009 18:00 YES ADV EXCH
090904-26 Closed Completed JIM MIC STORE 001892 - REPLACE PART 001901444 BROTHER MFC-8220 43031395 9/4/2009 7:47 9/5/2009 8:58 9/7/2009 18:00 YES ADV EXCH
090919-10 Closed Completed JOHN MIC STORE 001980 - REPLACE PART 001371204 K6452 LAN-3 BOARD 43033851 9/19/2009 10:27 9/22/2009 15:26 9/22/2009 18:00 YES ON-SITE
090919-9 Closed Completed JOHN MIC STORE 001980 - REPLACE PART 001736701 VECTRA VL7 5/266 43033850 9/19/2009 10:22 9/22/2009 15:26 9/22/2009 18:00 YES ON-SITE
090919-6 Closed Completed CALVIN MIC STORE 002081 - REPLACE PART 001936004 17" VS FPD 43033824 9/19/2009 8:17 9/22/2009 11:25 9/22/2009 18:00 YES ADV EXCH
090909-21 Closed Completed JEFF MIC STORE 002098 - REPLACE PART 001901444 BROTHER MFC-8220 43032062 9/9/2009 6:47 9/10/2009 12:33 9/10/2009 18:00 YES ADV EXCH
090917-231 Closed Completed NACHO MIC STORE 002110 - REPLACE PART 001901444 BROTHER MFC-8220 43033518 9/17/2009 14:12 9/18/2009 8:58 9/18/2009 18:00 YES ADV EXCH
090916-354 Closed Completed ANDREW MIC STORE 002124 - REPLACE PART 001901444 BROTHER MFC-8220 43033383 9/16/2009 22:12 9/18/2009 8:32 9/18/2009 18:00 YES ADV EXCH
090919-16 Closed Completed ANDREW MIC STORE 002124 - REPLACE PART 001901444 BROTHER MFC-8220 43033875 9/19/2009 12:17 9/22/2009 15:44 9/22/2009 18:00 YES ADV EXCH
090902-46 Closed Completed SCOTT MIC STORE 002133 - REPLACE PART 001901444 BROTHER MFC-8220 43031045 9/2/2009 6:57 9/3/2009 8:14 9/3/2009 18:00 YES ADV EXCH
090904-156 Closed Completed ED MIC STORE 002135 - REPLACE PART 001825801 KEYBOARD (BLACK) 43031481 9/4/2009 12:07 9/5/2009 8:47 9/7/2009 18:00 YES ADV EXCH
090929-38 Closed Completed MARILYN MIC STORE 002188 - REPLACE PART 002934101 40 GB LINUX DRIVE 43035305 9/29/2009 7:22 9/30/2009 15:29 9/30/2009 18:00 YES ON-SITE
090908-166 Closed Completed JOHN DOE STORE 002209 - REPLACE PART 003666201 HP DC 7900 5617889 9/8/2009 9:10 9/11/2009 13:31 9/9/2009 18:00 YES' ON-SITE
090919-23 Closed Completed Dani MIC STORE 002256 - REPLACE PART 005005005 THE STICK 43033915 9/19/2009 14:47 9/22/2009 12:11 9/22/2009 18:00 YES ON-SITE
090908-217 Closed Completed JOHN DOE STORE 002277 - REPLACE PART 003777301 80 GB SATA HD (7900) 43031903 9/8/2009 9:52 9/10/2009 16:56 9/9/2009 18:00 YES' ON-SITE
090903-92 Closed Completed GINA MIC STORE 002294 - REPLACE PART 005005005 THE STICK 43031263 9/3/2009 9:32 9/4/2009 14:02 9/4/2009 18:00 YES ON-SITE
090929-203 Closed Completed PAUL MIC STORE 002326 - REPLACE PART 001901444 BROTHER MFC-8220 43035418 9/29/2009 12:52 9/30/2009 9:31 9/30/2009 18:00 YES ADV EXCH
090915-309 Closed Completed Bob MIC STORE 002372 - REPLACE PART 001901444 BROTHER MFC-8220 43033202 9/15/2009 23:22 9/18/2009 13:44 9/17/2009 18:00 YES' ADV EXCH
090929-164 Closed Completed TONY MIC STORE 002396 - REPLACE PART 004544502 80GB SATA SLED10 7600 43035380 9/29/2009 11:42 9/30/2009 13:45 9/30/2009 18:00 YES ON-SITE
090908-226 Closed Completed JOHN DOE STORE 002412 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43031905 9/8/2009 9:57 9/9/2009 20:53 9/9/2009 18:00 YES ON-SITE
090910-156 Closed Completed KEVIN MIC STORE 002412 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43032312 9/10/2009 10:42 9/11/2009 15:10 9/11/2009 18:00 YES ON-SITE
090928-5 Closed Completed MARCUS MIC STORE 002413 - REPLACE PART 003444201 HP DC 7700 43035129 9/28/2009 4:42 9/29/2009 13:53 9/29/2009 18:00 YES ON-SITE
090928-6 Closed Completed MARCUS MIC STORE 002413 - REPLACE PART 004544503 80GB SATA SLED10 7700 43035128 9/28/2009 4:47 9/29/2009 13:53 9/29/2009 18:00 YES ON-SITE
090918-217 Closed Completed LORA MIC STORE 002440 - REPLACE PART 002934101 40 GB LINUX DRIVE 43033765 9/18/2009 14:42 9/21/2009 14:15 9/21/2009 18:00 YES ON-SITE
090916-41 Closed Completed LORA MIC STORE 002440 - REPLACE PART 003777301 80 GB SATA HD (7900) 43033224 9/16/2009 7:57 9/18/2009 17:30 9/17/2009 18:00 YES' ON-SITE
090924-283 Closed Completed ABBY MIC STORE 002450 - REPLACE PART 001901333 BROTHER HL-5140 43034803 9/24/2009 20:37 9/28/2009 10:42 9/28/2009 18:00 YES ADV EXCH
090923-262 Closed Completed ABBY MIC STORE 002450 - REPLACE PART 001999901 BROTHER 5140 PAPER TRAY 43034583 9/23/2009 18:22 9/25/2009 10:02 9/25/2009 18:00 YES ADV EXCH
090902-366 Closed Completed JOHN DOE STORE 002459 - REPLACE PART 001816901 MODEM (EXTERNAL) 43031213 9/2/2009 17:07 9/4/2009 15:15 9/4/2009 18:00 YES ON-SITE
090904-169 Closed Completed JOHN DOE STORE 002459 - REPLACE PART 002666202 PCI PERLE KIT 43031478 9/4/2009 13:02 9/8/2009 15:45 9/8/2009 18:00 YES ON-SITE
090930-186 Closed Completed KERRY OECURGO STORE 002499 - REPLACE PART 001816901 MODEM (EXTERNAL) 43035587 9/30/2009 13:17 10/1/2009 12:30 10/1/2009 18:00 YES ON-SITE
090929-191 Closed Completed Kerry MIC STORE 002499 - REPLACE PART 005005005 THE STICK 43035393 9/29/2009 12:32 9/30/2009 16:17 9/30/2009 18:00 YES ON-SITE
090916-92 Closed Completed Steve MIC STORE 002503 - REPLACE PART 001835602 PCI EZ I/O KIT 43033259 9/16/2009 9:47 9/18/2009 15:15 9/17/2009 18:00 NO ON-SITE
090908-259 Closed Completed MANAGER MIC STORE 002509 - REPLACE PART 003777301 80 GB SATA HD (7900) 43031920 9/8/2009 10:17 9/10/2009 15:43 9/9/2009 18:00 YES' ON-SITE
090909-67 Closed Completed CHRIS MIC STORE 002511 - REPLACE PART 001901444 BROTHER MFC-8220 43032092 9/9/2009 8:17 9/10/2009 10:14 9/10/2009 18:00 YES ADV EXCH
090915-208 Closed Completed Chris MIC STORE 002511 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43033104 9/15/2009 13:27 9/16/2009 15:00 9/16/2009 18:00 YES ON-SITE
090916-161 Closed Completed CHRIS MIC STORE 002511 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43033289 9/16/2009 11:52 9/18/2009 14:20 9/17/2009 18:00 YES' ON-SITE
090913-36 Closed Completed Blake MIC STORE 002523 - REPLACE PART 001901444 BROTHER MFC-8220 43032802 9/13/2009 20:37 9/15/2009 10:07 9/15/2009 18:00 YES ADV EXCH
090925-137 Closed Completed jackie MIC STORE 002538 - REPLACE PART 001805101 HP LASERJET 3200 43034888 9/25/2009 12:17 9/28/2009 10:40 9/28/2009 18:00 YES ADV EXCH
090909-63 Closed Completed SHARRONDA CARTER STORE 002547 - REPLACE PART 001901444 BROTHER MFC-8220 43032086 9/9/2009 8:12 9/10/2009 9:38 9/10/2009 18:00 YES ADV EXCH
090930-3 Closed Completed MANUEL MIC STORE 002582 - REPLACE PART 005005005 THE STICK 43035483 9/30/2009 5:22 10/1/2009 14:35 10/1/2009 18:00 YES ON-SITE
090917-293 Closed Completed JOHN DOE STORE 002601 - REPLACE PART 003777301 80 GB SATA HD (7900) 43033576 9/17/2009 18:52 9/21/2009 11:57 9/21/2009 18:00 YES ON-SITE
090907-12 Closed Completed Erika MIC STORE 002603 - REPLACE PART 001725302 15" MONITOR 43031749 9/7/2009 9:17 9/9/2009 10:46 9/9/2009 18:00 YES ADV EXCH
090923-6 Closed Completed allie MIC STORE 002616 - REPLACE PART 001901444 BROTHER MFC-8220 43034391 9/23/2009 4:12 9/24/2009 9:57 9/24/2009 18:00 YES ADV EXCH
090924-30 Closed Cancelled allie MIC STORE 002616 - REPLACE PART 001901444 N/A 43034595 9/24/2009 6:27 9/24/2009 8:37 9/25/2009 18:00 N/A N/A
090928-256 Closed Completed ENRIQUE MIC STORE 002638 - REPLACE PART 003777301 80 GB SATA HD (7900) 43035272 9/28/2009 16:07 9/30/2009 15:19 9/30/2009 18:00 YES ON-SITE
090928-286 Closed Cancelled RACHEL MIC STORE 002638 - REPLACE PART 003777301 80 GB SATA HD (7900) 43035279 9/28/2009 17:52 9/29/2009 10:26 9/30/2009 18:00 N/A N/A
090915-283 Closed Completed CHRIS MIC STORE 002661 - REPLACE PART 001901444 BROTHER MFC-8220 43033166 9/15/2009 16:37 9/18/2009 10:33 9/17/2009 18:00 YES' ADV EXCH
090921-42 Closed Completed ERAMUS MIC STORE 002683 - REPLACE PART 001725302 15" MONITOR 43034015 9/21/2009 7:47 9/22/2009 10:57 9/22/2009 18:00 YES ADV EXCH
090901-284 Closed Completed WILLIAM MIC STORE 002700 - REPLACE PART 001816901 MODEM (EXTERNAL) 43030982 9/1/2009 14:57 9/2/2009 14:55 9/2/2009 18:00 YES ON-SITE
090914-335 Closed Completed NANETTE MIC STORE 002720 - REPLACE PART 003777301 80 GB SATA HD (7900) 43032976 9/14/2009 18:52 9/16/2009 15:15 9/16/2009 18:00 YES ON-SITE
090915-190 Closed Completed DAVE MIC STORE 002763 - REPLACE PART 002444004 16 PORT SWITCH KIT 43033088 9/15/2009 12:32 9/16/2009 15:30 9/16/2009 18:00 YES ON-SITE
090918-161 Closed Completed JAN MIC STORE 002763 - REPLACE PART 003666201 HP DC 7900 5635213 9/18/2009 11:56 9/21/2009 12:15 9/21/2009 18:00 YES ON-SITE
090916-243 Closed Completed JAN MIC STORE 002763 - REPLACE PART 003777301 80 GB SATA HD (7900) 43033347 9/16/2009 15:27 9/18/2009 10:50 9/18/2009 18:00 YES ON-SITE
090918-250 Closed Completed CORY MIC STORE 002765 - REPLACE PART 001901444 BROTHER MFC-8220 43033794 9/18/2009 17:47 9/22/2009 9:26 9/22/2009 18:00 YES ADV EXCH
090904-186 Closed Completed LEWIS MIC STORE 002766 - REPLACE PART 001725302 15" MONITOR 43031499 9/4/2009 13:57 9/5/2009 10:47 9/7/2009 18:00 YES ADV EXCH
090925-151 Closed Completed JOHN DOE STORE 002816 - REPLACE PART 001936801 17" MONITOR 43034906 9/25/2009 12:47 9/28/2009 8:39 9/28/2009 18:00 YES ADV EXCH
090910-109 Closed Completed JOSH MIC STORE 002821 - REPLACE PART 001771501 VECTRA VL600 5604926 9/10/2009 9:36 9/11/2009 14:30 9/11/2009 18:00 YES ON-SITE
090902-1 Closed Completed MANAGER 2830 STORE 002830 - REPLACE PART 001901333 BROTHER HL-5140 43031036 9/2/2009 4:02 9/3/2009 14:10 9/3/2009 18:00 YES ADV EXCH
090928-249 Closed Completed JAMES MIC STORE 002931 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43035258 9/28/2009 15:42 9/30/2009 19:30 9/30/2009 18:00 YES ON-SITE
090928-245 Closed Completed JAMES MIC STORE 002931 - REPLACE PART 003444201 HP DC 7700 43035257 9/28/2009 15:37 9/30/2009 19:30 9/30/2009 18:00 YES ON-SITE
090901-308 Closed Completed ERIC MIC STORE 002952 - REPLACE PART 001901555 BROTHER HL-5240 43031020 9/1/2009 18:22 9/3/2009 9:55 9/3/2009 18:00 YES ADV EXCH
090909-60 Closed Completed CHERYL MIC STORE 002967 - REPLACE PART 005005005 THE STICK 43032068 9/9/2009 8:07 9/11/2009 11:30 9/10/2009 18:00 NO ON-SITE
090928-298 Closed Completed stephanie MIC STORE 002969 - REPLACE PART 001901444 BROTHER MFC-8220 43035295 9/28/2009 22:42 9/30/2009 10:11 9/30/2009 18:00 YES ADV EXCH
090911-119 Closed Completed ERICA MIC STORE 002972 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43032478 9/11/2009 10:42 9/14/2009 12:17 9/14/2009 18:00 YES ON-SITE
090919-21 Closed Completed ARTURO SANCHEZ STORE 003052 - REPLACE PART 001901444 BROTHER MFC-8220 43033887 9/19/2009 13:02 9/22/2009 9:54 9/22/2009 18:00 YES ADV EXCH
090929-274 Closed Completed JOHN DOE STORE 003053 - REPLACE PART 004544602 80GB SATA SLED10 7800 43035460 9/29/2009 16:37 9/30/2009 13:30 10/1/2009 18:00 YES ON-SITE
090930-197 Closed Completed JOHN MIC STORE 003053 - REPLACE PART 004544602 80GB SATA SLED10 7800 43035596 9/30/2009 13:57 10/1/2009 10:15 10/1/2009 18:00 YES ON-SITE
090929-273 Closed Cancelled MANAGER 3053 STORE 003053 - REPLACE PART 004888402 N/A N/A 9/29/2009 16:36 9/29/2009 16:42 10/1/2009 18:00 N/A N/A
090916-192 Closed Completed BLANCA MIC STORE 003097 - REPLACE PART 004544602 80GB SATA SLED10 7800 43033317 9/16/2009 13:32 9/17/2009 15:10 9/17/2009 18:00 YES ON-SITE
090901-311 Closed Completed ANGEL MIC STORE 003125 - REPLACE PART 001901444 BROTHER MFC-8220 43031024 9/1/2009 18:47 9/3/2009 9:16 9/3/2009 18:00 YES ADV EXCH
090904-151 Closed Completed ANGEL MIC STORE 003125 - REPLACE PART 003555201 HP DC 7800 5599801 9/4/2009 11:52 9/8/2009 15:00 9/8/2009 18:00 YES ON-SITE
090929-231 Closed Completed JERRY MIC STORE 003156 - REPLACE PART 001725302 15" MONITOR 43035430 9/29/2009 14:12 9/30/2009 10:24 9/30/2009 18:00 YES ADV EXCH
090923-92 Closed Completed SELVIA MIC STORE 003163 - REPLACE PART 001901444 BROTHER MFC-8220 43034428 9/23/2009 9:37 9/24/2009 8:45 9/24/2009 18:00 YES ADV EXCH
090924-101 Closed Completed SELVIA MIC STORE 003163 - REPLACE PART 003666201 HP DC 7900 43034641 9/24/2009 9:07 9/25/2009 12:00 9/25/2009 18:00 YES ON-SITE
090924-102 Closed Completed SELVIA MIC STORE 003163 - REPLACE PART 003777301 80 GB SATA HD (7900) 43034640 9/24/2009 9:12 9/25/2009 12:00 9/25/2009 18:00 YES ON-SITE
090930-108 Closed Completed JOHN MIC STORE 003182 - REPLACE PART 001901444 BROTHER MFC-8220 43035559 9/30/2009 10:47 10/1/2009 9:37 10/1/2009 18:00 YES ADV EXCH
090912-14 Closed Completed Steven MIC STORE 003188 - REPLACE PART 001816901 MODEM (EXTERNAL) 43032663 9/12/2009 10:52 9/15/2009 14:00 9/15/2009 18:00 YES ON-SITE
090925-180 Closed Completed mario MIC STORE 003196 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43034930 9/25/2009 14:37 9/28/2009 13:40 9/28/2009 18:00 YES ON-SITE
090927-4 Closed Completed MARISOL MIC STORE 003198 - REPLACE PART 001901444 BROTHER MFC-8220 43035124 9/27/2009 17:17 9/29/2009 10:07 9/29/2009 18:00 YES ADV EXCH
090901-310 Closed Completed WENDY MIC STORE 003204 - REPLACE PART 001901444 BROTHER MFC-8220 43031022 9/1/2009 18:42 9/3/2009 9:14 9/3/2009 18:00 YES ADV EXCH
090908-251 Closed Completed MEDIA MIC STORE 003212 - REPLACE PART 001901222 BROTHER MFC-8500 43031915 9/8/2009 10:12 9/9/2009 9:09 9/9/2009 18:00 YES ADV EXCH
090930-163 Closed Completed TAMMY MIC STORE 003219 - REPLACE PART 001936004 17" VS FPD 43035578 9/30/2009 12:37 10/1/2009 14:59 10/1/2009 18:00 YES ADV EXCH
090920-2 Closed Completed Joanna MIC STORE 003222 - REPLACE PART 003433501 80 GB SATA HD (7800) 43033940 9/20/2009 5:17 9/22/2009 14:20 9/22/2009 18:00 YES ON-SITE
090922-205 Closed Completed Joanna MIC STORE 003222 - REPLACE PART 003433501 80 GB SATA HD (7800) 43034325 9/22/2009 14:27 9/23/2009 16:50 9/23/2009 18:00 YES ON-SITE
090916-113 Closed Cancelled DESERIE MIC STORE 003229 - REPLACE PART 001901444 BROTHER MFC-8220 43033279 9/16/2009 10:37 9/16/2009 11:11 9/17/2009 18:00 N/A N/A
090905-15 Closed Completed JAMES MIC STORE 003266 - REPLACE PART 001901444 BROTHER MFC-8220 43031606 9/5/2009 12:07 9/9/2009 11:01 9/9/2009 18:00 YES ADV EXCH
090909-107 Closed Completed JAMES MIC STORE 003266 - REPLACE PART 001901444 BROTHER MFC-8220 43032112 9/9/2009 10:02 9/10/2009 10:22 9/10/2009 18:00 YES ADV EXCH
090909-122 Closed Completed BONNIE MIC STORE 003269 - REPLACE PART 003777301 80 GB SATA HD (7900) 43032130 9/9/2009 10:32 9/10/2009 16:10 9/10/2009 18:00 YES ON-SITE
090911-207 Closed Completed JOSH MIC STORE 003286 - REPLACE PART 001813201 VECTRA VL420 5622888 9/11/2009 13:39 9/14/2009 11:30 9/14/2009 18:00 YES ON-SITE
090909-249 Closed Completed JOSH MIC STORE 003286 - REPLACE PART 002915201 20 GB LINUX DRIVE (PCI) 43032218 9/9/2009 17:47 9/11/2009 13:30 9/11/2009 18:00 YES ON-SITE
090907-26 Closed Completed SHELLY MIC STORE 003302 - REPLACE PART 001901444 BROTHER MFC-8220 43031791 9/7/2009 12:47 9/9/2009 9:06 9/9/2009 18:00 YES ADV EXCH
090909-186 Closed Completed SHELLY MIC STORE 003302 - REPLACE PART 001936004 17" VS FPD 43032161 9/9/2009 12:27 9/10/2009 10:13 9/10/2009 18:00 YES ADV EXCH
090910-330 Closed Completed TANYA MIC STORE 003303 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43032407 9/10/2009 18:47 9/14/2009 14:30 9/14/2009 18:00 YES ON-SITE
090908-24 Closed Completed Tiffany MIC STORE 003304 - REPLACE PART 001816901 MODEM (EXTERNAL) 43031865 9/8/2009 5:52 9/9/2009 14:01 9/9/2009 18:00 YES ON-SITE
090929-297 Closed Cancelled Betty MIC STORE 003312 - REPLACE PART 001825801 N/A 43035478 9/29/2009 22:47 9/30/2009 9:32 10/1/2009 18:00 N/A N/A
090914-345 Closed Completed STEVE MIC STORE 003324 - REPLACE PART 001901444 BROTHER MFC-8220 43032994 9/14/2009 21:07 9/16/2009 10:24 9/16/2009 18:00 YES ADV EXCH
090913-10 Closed Completed Steve MIC STORE 003339 - REPLACE PART 001901444 BROTHER MFC-8220 43032771 9/13/2009 13:27 9/15/2009 13:38 9/15/2009 18:00 YES ADV EXCH
090915-157 Closed Completed HAL MIC STORE 003364 - REPLACE PART 002934101 40 GB LINUX DRIVE 43033065 9/15/2009 11:32 9/16/2009 12:41 9/16/2009 18:00 YES ON-SITE
090923-134 Closed Completed JIM MIC STORE 003368 - REPLACE PART 002915201 20 GB LINUX DRIVE (PCI) 43034451 9/23/2009 10:42 9/24/2009 15:15 9/24/2009 18:00 YES ON-SITE
090924-188 Closed Completed JIM MIC STORE 003368 - REPLACE PART 003777301 80 GB SATA HD (7900) 43034669 9/24/2009 11:37 9/25/2009 15:30 9/25/2009 18:00 YES ON-SITE
090917-46 Closed Completed RICK MIC STORE 003378 - REPLACE PART 002934101 40 GB LINUX DRIVE 43033396 9/17/2009 8:12 9/18/2009 13:45 9/18/2009 18:00 YES ON-SITE
090918-163 Closed Completed RICK MIC STORE 003378 - REPLACE PART 002934101 40 GB LINUX DRIVE 43033695 9/18/2009 12:02 9/21/2009 13:45 9/21/2009 18:00 YES ON-SITE
090925-141 Closed Completed RICK MIC STORE 003378 - REPLACE PART 002934101 40 GB LINUX DRIVE 43034890 9/25/2009 12:22 9/28/2009 13:30 9/28/2009 18:00 YES ON-SITE
090908-326 Closed Completed MELISSA MIC STORE 003379 - REPLACE PART 001901444 BROTHER MFC-8220 43031938 9/8/2009 11:22 9/9/2009 11:02 9/9/2009 18:00 YES ADV EXCH
090928-35 Closed Completed KIM MIC STORE 003397 - REPLACE PART 001901444 BROTHER MFC-8220 43035145 9/28/2009 7:27 9/29/2009 9:56 9/29/2009 18:00 YES ADV EXCH
090918-254 Closed Completed Alberto MIC STORE 003408 - REPLACE PART 001936004 17" VS FPD 43033801 9/18/2009 23:47 9/22/2009 9:42 9/22/2009 18:00 YES ADV EXCH
090928-287 Closed Completed Fernando MIC STORE 003544 - REPLACE PART 001901222 BROTHER MFC-8500 43035280 9/28/2009 18:02 9/30/2009 9:17 9/30/2009 18:00 YES ADV EXCH
090926-27 Closed Completed MIKE MIGUEL STORE 003560 - REPLACE PART 001901444 BROTHER MFC-8220 43035017 9/26/2009 15:52 9/29/2009 10:23 9/29/2009 18:00 YES ADV EXCH
090930-14 Closed Completed LEE MIC STORE 003563 - REPLACE PART 001901222 BROTHER MFC-8500 43035503 9/30/2009 6:32 10/1/2009 14:01 10/1/2009 18:00 YES ADV EXCH
090901-8 Closed Completed NINA MIC STORE 003599 - REPLACE PART 001901444 BROTHER MFC-8220 43030863 9/1/2009 5:57 9/2/2009 9:27 9/2/2009 18:00 YES ADV EXCH
090917-111 Closed Completed NINA MIC STORE 003599 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43033441 9/17/2009 10:02 9/18/2009 19:00 9/18/2009 18:00 YES ON-SITE
090929-195 Closed Completed RENNEL MIC STORE 003630 - REPLACE PART 001816901 MODEM (EXTERNAL) 43035416 9/29/2009 12:42 9/30/2009 15:45 9/30/2009 18:00 YES ON-SITE
090908-463 Closed Completed JANE MIC STORE 003677 - REPLACE PART 003666201 HP DC 7900 43032005 9/8/2009 16:07 9/10/2009 13:58 9/10/2009 18:00 YES ON-SITE
090908-466 Closed Completed JANE MIC STORE 003677 - REPLACE PART 003777301 80 GB SATA HD (7900) 43032006 9/8/2009 16:12 9/10/2009 13:58 9/10/2009 18:00 YES ON-SITE
090917-207 Closed Completed Al MIC STORE 003720 - REPLACE PART 001901444 BROTHER MFC-8220 43033493 9/17/2009 12:32 9/18/2009 10:21 9/18/2009 18:00 YES ADV EXCH
090902-301 Closed Completed Matthew MIC STORE 003727 - REPLACE PART 001936801 17" MONITOR 43031170 9/2/2009 13:47 9/3/2009 10:27 9/3/2009 18:00 YES ADV EXCH
090928-141 Closed Completed JEROME MIC STORE 003735 - REPLACE PART 001834801 COMPAQ EVO (2.4 GHZ) 43035196 9/28/2009 11:37 9/29/2009 15:30 9/29/2009 18:00 YES ON-SITE
090930-74 Closed Completed STAR MIC STORE 003735 - REPLACE PART 001834801 COMPAQ EVO (2.4 GHZ) 5671734 9/30/2009 9:26 10/1/2009 15:52 10/1/2009 18:00 YES ON-SITE
090915-51 Closed Completed CARMEN MIC STORE 003747 - REPLACE PART 001816901 MODEM (EXTERNAL) 43033006 9/15/2009 7:52 9/16/2009 10:54 9/16/2009 18:00 YES ON-SITE
090916-115 Closed Completed CARMEN MIC STORE 003747 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43033280 9/16/2009 10:42 9/17/2009 15:50 9/17/2009 18:00 YES ON-SITE
090903-285 Closed Completed CINDY MIC STORE 003750 - REPLACE PART 001725302 15" MONITOR 43031360 9/3/2009 16:42 9/5/2009 9:18 9/7/2009 18:00 YES ADV EXCH
090901-41 Closed Completed CINDY MIC STORE 003750 - REPLACE PART 001836003 17" NEC FPD 43030882 9/1/2009 7:17 9/2/2009 9:03 9/2/2009 18:00 YES ADV EXCH
090907-20 Closed Completed Jodie A/C STORE 003750 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43031771 9/7/2009 11:12 9/9/2009 14:20 9/9/2009 18:00 YES ON-SITE
090925-35 Closed Completed HUGO MIC STORE 003759 - REPLACE PART 003211401 40 GB SATA LINUX DRIVE 43034832 9/25/2009 7:52 9/28/2009 16:30 9/28/2009 18:00 YES ON-SITE
090917-289 Closed Completed JOHN DOE STORE 003789 - REPLACE PART 003433501 80 GB SATA HD (7800) 43033572 9/17/2009 18:37 9/22/2009 14:45 9/21/2009 18:00 YES' ON-SITE
090901-286 Closed Completed Apollo MIC STORE 003790 - REPLACE PART 001835602 PCI EZ I/O KIT 43030995 9/1/2009 15:12 9/3/2009 14:20 9/3/2009 18:00 YES ON-SITE
090922-149 Closed Completed RANAE MIC STORE 003804 - REPLACE PART 001901444 BROTHER MFC-8220 43034276 9/22/2009 11:52 9/23/2009 9:44 9/23/2009 18:00 YES ADV EXCH
090912-25 Closed Completed ISMAEL MIC STORE 003824 - REPLACE PART 001936004 17" VS FPD 43032708 9/12/2009 17:17 9/15/2009 10:23 9/15/2009 18:00 YES ADV EXCH
090928-116 Closed Completed ISMAEL MIC STORE 003824 - REPLACE PART 001936004 17" VS FPD 43035177 9/28/2009 10:32 9/29/2009 9:16 9/29/2009 18:00 YES ADV EXCH
090908-452 Closed Completed BRIAN MIC STORE 003833 - REPLACE PART 005005005 THE STICK 43032003 9/8/2009 15:27 9/10/2009 15:30 9/10/2009 18:00 YES ON-SITE
090903-86 Closed Completed LUCY MIC STORE 003838 - REPLACE PART 002444002 16 PORT SWITCH 43031260 9/3/2009 9:27 9/4/2009 15:00 9/4/2009 18:00 YES ON-SITE
090917-292 Closed Completed JOHN DOE STORE 003852 - REPLACE PART 003433501 80 GB SATA HD (7800) 43033575 9/17/2009 18:47 9/21/2009 13:37 9/21/2009 18:00 YES ON-SITE
090907-8 Closed Completed GEORGE MIC STORE 003865 - REPLACE PART 001936801 17" MONITOR 43031732 9/7/2009 7:32 9/9/2009 10:30 9/9/2009 18:00 YES ADV EXCH
090909-44 Closed Completed SHERRI MIC STORE 003865 - REPLACE PART 003433501 80 GB SATA HD (7800) 43032078 9/9/2009 7:27 9/10/2009 15:00 9/10/2009 18:00 YES ON-SITE
090924-242 Closed Completed Isabel MIC STORE 003888 - REPLACE PART 002444004 16 PORT SWITCH KIT 43034744 9/24/2009 13:32 9/25/2009 15:50 9/25/2009 18:00 YES ON-SITE
090902-144 Closed Completed SONYA MIC STORE 003907 - REPLACE PART 001901444 BROTHER MFC-8220 43031081 9/2/2009 9:27 9/3/2009 10:07 9/3/2009 18:00 YES ADV EXCH
090904-43 Closed Completed LILIANA MIC STORE 003918 - REPLACE PART 001901444 BROTHER MFC-8220 43031421 9/4/2009 8:37 9/5/2009 10:07 9/7/2009 18:00 YES ADV EXCH
090915-142 Closed Completed JOEL MIC STORE 004018 - REPLACE PART 001901444 BROTHER MFC-8220 43033062 9/15/2009 10:52 9/16/2009 10:07 9/16/2009 18:00 YES ADV EXCH
090929-103 Closed Completed joel MIC STORE 004018 - REPLACE PART 001901444 BROTHER MFC-8220 43035331 9/29/2009 9:22 9/30/2009 10:02 9/30/2009 18:00 YES ADV EXCH
090905-3 Closed Completed keith MIC STORE 004024 - REPLACE PART 001901444 BROTHER MFC-8220 43031563 9/5/2009 8:37 9/9/2009 10:12 9/9/2009 18:00 YES ADV EXCH
090914-265 Closed Completed LAURA MIC STORE 004041 - REPLACE PART 001835602 PCI EZ I/O KIT 43032926 9/14/2009 14:12 9/16/2009 19:37 9/15/2009 18:00 YES' ON-SITE
090916-66 Closed Completed Mike MIC STORE 004066 - REPLACE PART 003666201 HP DC 7900 43033254 9/16/2009 9:07 9/17/2009 15:55 9/17/2009 18:00 YES ON-SITE
090922-246 Closed Completed ricahrd MIC STORE 004086 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43034380 9/22/2009 19:22 9/24/2009 18:21 9/24/2009 18:00 YES ON-SITE
090902-334 Closed Completed JAZEL MIC STORE 004092 - REPLACE PART 001901444 BROTHER MFC-8220 43031187 9/2/2009 16:02 9/4/2009 10:29 9/4/2009 18:00 YES ADV EXCH
090902-148 Closed Completed CHRIS MIC STORE 004106 - REPLACE PART 001901444 BROTHER MFC-8220 43031076 9/2/2009 9:32 9/3/2009 9:35 9/3/2009 18:00 YES ADV EXCH
090926-21 Closed Completed MISCHA MIC STORE 004106 - REPLACE PART 001901444 BROTHER MFC-8220 43035037 9/26/2009 13:47 9/29/2009 9:29 9/29/2009 18:00 YES ADV EXCH
090917-82 Closed Completed ALFRANZ MIC STORE 004120 - REPLACE PART 001817101 ETH HUB 43033424 9/17/2009 9:22 9/18/2009 16:45 9/18/2009 18:00 YES ON-SITE
090922-166 Closed Completed AMIKA MIC STORE 004126 - REPLACE PART 001901444 BROTHER MFC-8220 43034289 9/22/2009 12:32 9/23/2009 10:10 9/23/2009 18:00 YES ADV EXCH
090916-156 Closed Completed BARB MIC STORE 004135 - REPLACE PART 001936801 17" MONITOR 43033286 9/16/2009 11:42 9/18/2009 16:26 9/17/2009 18:00 YES' ADV EXCH
090920-4 Closed Completed NANCY MIC STORE 004186 - REPLACE PART 001730101 KEYBOARD 43033968 9/20/2009 11:32 9/22/2009 10:02 9/22/2009 18:00 YES ADV EXCH
090914-336 Closed Completed CARLA MIC STORE 004202 - REPLACE PART 003433501 80 GB SATA HD (7800) 43032978 9/14/2009 19:02 9/16/2009 19:05 9/16/2009 18:00 YES ON-SITE
090901-83 Closed Completed CONNIE MIC STORE 004209 - REPLACE PART 001901333 BROTHER HL-5140 43030890 9/1/2009 8:42 9/2/2009 9:22 9/2/2009 18:00 YES ADV EXCH
090902-32 Closed Completed CONNIE MIC STORE 004209 - REPLACE PART 001936004 17" VS FPD 43031052 9/2/2009 6:17 9/3/2009 9:09 9/3/2009 18:00 YES ADV EXCH
090902-322 Closed Completed Connie MIC STORE 004209 - REPLACE PART 003433501 80 GB SATA HD (7800) 43031184 9/2/2009 14:52 9/3/2009 14:31 9/3/2009 18:00 YES ON-SITE
090917-220 Closed Completed GEORGE MIC STORE 004301 - REPLACE PART 001901444 BROTHER MFC-8220 43033511 9/17/2009 13:22 9/18/2009 10:26 9/18/2009 18:00 YES ADV EXCH
090915-56 Closed Completed GEORGE MIC STORE 004301 - REPLACE PART 002901555 8220 PAPER TRAY 43032987 9/15/2009 7:57 9/16/2009 10:29 9/16/2009 18:00 YES ADV EXCH
090911-181 Closed Completed lusio MIC STORE 004306 - REPLACE PART 001825801 KEYBOARD (BLACK) 43032525 9/11/2009 12:27 9/14/2009 8:24 9/14/2009 18:00 YES ADV EXCH
090929-291 Closed Completed TYLER MIC STORE 004315 - REPLACE PART 001813201 VECTRA VL420 43035477 9/29/2009 21:57 10/1/2009 14:54 10/1/2009 18:00 YES ON-SITE
090909-75 Closed Completed PAUL MIC STORE 004327 - REPLACE PART 001901555 BROTHER HL-5240 43032093 9/9/2009 8:32 9/10/2009 8:38 9/10/2009 18:00 YES ADV EXCH
090923-122 Closed Completed DUSTIN MIC STORE 004331 - REPLACE PART 001901444 BROTHER MFC-8220 43034435 9/23/2009 10:32 9/24/2009 10:21 9/24/2009 18:00 YES ADV EXCH
090907-32 Closed Completed STACEY MIC STORE 004339 - REPLACE PART 002333001 ETH SWITCH 43031811 9/7/2009 13:47 9/9/2009 14:46 9/9/2009 18:00 YES ON-SITE
090915-10 Closed Completed MAXINE MIC STORE 004340 - REPLACE PART 001901444 BROTHER MFC-8220 43032999 9/15/2009 5:27 9/16/2009 9:19 9/16/2009 18:00 YES ADV EXCH
090902-302 Closed Completed Evet MIC STORE 004345 - REPLACE PART 003945202 40GB IDE SLED10 510 43031164 9/2/2009 13:52 9/3/2009 15:10 9/3/2009 18:00 YES ON-SITE
090919-2 Closed Completed GALE MIC STORE 004351 - REPLACE PART 002444002 16 PORT SWITCH 43033803 9/19/2009 4:02 9/22/2009 17:00 9/22/2009 18:00 YES ON-SITE
090914-323 Closed Completed MISSY MIC STORE 004363 - REPLACE PART 001901444 BROTHER MFC-8220 43032959 9/14/2009 16:52 9/16/2009 10:28 9/16/2009 18:00 YES ADV EXCH
090929-31 Closed Completed Greg MIC STORE 004386 - REPLACE PART 001901555 BROTHER HL-5240 43035302 9/29/2009 7:12 9/30/2009 10:01 9/30/2009 18:00 YES ADV EXCH
090917-272 Closed Completed RICHARD MIC STORE 004401 - REPLACE PART 001901222 BROTHER MFC-8500 43033566 9/17/2009 17:22 9/21/2009 11:04 9/21/2009 18:00 YES ADV EXCH
090918-143 Closed Completed LAURA MIC STORE 004423 - REPLACE PART 001901444 BROTHER MFC-8220 43033692 9/18/2009 11:27 9/21/2009 8:55 9/21/2009 18:00 YES ADV EXCH
090908-232 Closed Completed VICTORIA MIC STORE 004477 - REPLACE PART 001901444 BROTHER MFC-8220 43031902 9/8/2009 10:02 9/9/2009 9:46 9/9/2009 18:00 YES ADV EXCH
090924-256 Closed Completed anna MIC STORE 004485 - REPLACE PART 001901333 BROTHER HL-5140 43034753 9/24/2009 14:27 9/25/2009 9:51 9/25/2009 18:00 YES ADV EXCH
090925-107 Closed Completed JACK MIC STORE 004502 - REPLACE PART 001901444 BROTHER MFC-8220 43034864 9/25/2009 11:07 9/28/2009 9:42 9/28/2009 18:00 YES ADV EXCH
090902-225 Closed Completed MARIANE MIC STORE 004518 - REPLACE PART 001901444 BROTHER MFC-8220 43031127 9/2/2009 11:27 9/3/2009 9:27 9/3/2009 18:00 YES ADV EXCH
090910-264 Closed Completed SHARON MIC STORE 004526 - REPLACE PART 001901444 BROTHER MFC-8220 43032356 9/10/2009 13:47 9/11/2009 9:52 9/11/2009 18:00 YES ADV EXCH
090907-16 Closed Completed Curtis MIC STORE 004527 - REPLACE PART 001817101 ETH HUB 43031752 9/7/2009 9:57 9/9/2009 14:00 9/9/2009 18:00 YES ON-SITE
090910-8 Closed Completed CHERYL MIC STORE 004527 - REPLACE PART 001901444 BROTHER MFC-8220 43032241 9/10/2009 6:02 9/11/2009 10:14 9/11/2009 18:00 YES ADV EXCH
090916-249 Closed Completed CHERYL MIC STORE 004527 - REPLACE PART 001901444 BROTHER MFC-8220 43033348 9/16/2009 15:32 9/18/2009 10:34 9/18/2009 18:00 YES ADV EXCH
090908-476 Closed Completed WALTER MIC STORE 004554 - REPLACE PART 001693901 KEYBOARD EXT 43032034 9/8/2009 16:52 9/10/2009 9:37 9/10/2009 18:00 YES ADV EXCH
090908-478 Closed Completed WALTER MIC STORE 004554 - REPLACE PART 001825801 KEYBOARD (BLACK) 43032033 9/8/2009 16:57 9/10/2009 9:37 9/10/2009 18:00 YES ADV EXCH
090929-187 Closed Completed WENSETTA MIC STORE 004555 - REPLACE PART 001901444 BROTHER MFC-8220 43035400 9/29/2009 12:22 9/30/2009 11:26 9/30/2009 18:00 YES ADV EXCH
090917-291 Closed Completed JOHN DOE STORE 004600 - REPLACE PART 003777301 80 GB SATA HD (7900) 43033574 9/17/2009 18:42 9/24/2009 17:22 9/21/2009 18:00 YES' ON-SITE
090923-157 Closed Cancelled DALY MIC STORE 004600 - REPLACE PART 003777301 80 GB SATA HD (7900) 43034464 9/23/2009 11:17 9/23/2009 12:17 9/24/2009 18:00 N/A N/A
090912-16 Closed Completed clifton MIC STORE 004615 - REPLACE PART 001816901 MODEM (EXTERNAL) 43032675 9/12/2009 12:57 9/16/2009 14:30 9/15/2009 18:00 NO ON-SITE
090907-7 Closed Completed Manny MIC STORE 004629 - REPLACE PART 001825801 KEYBOARD (BLACK) 43031730 9/7/2009 7:27 9/9/2009 9:57 9/9/2009 18:00 YES ADV EXCH
090903-178 Closed Completed JESUS MIC STORE 004636 - REPLACE PART 001901444 BROTHER MFC-8220 43031296 9/3/2009 11:57 9/4/2009 10:29 9/4/2009 18:00 YES ADV EXCH
090915-194 Closed Completed YVONNE MIC STORE 004663 - REPLACE PART 004544602 80GB SATA SLED10 7800 43033089 9/15/2009 12:42 9/16/2009 20:02 9/16/2009 18:00 YES ON-SITE
090929-120 Closed Completed DONALD MIC STORE 004665 - REPLACE PART 003777301 80 GB SATA HD (7900) 43035345 9/29/2009 10:27 9/30/2009 14:50 9/30/2009 18:00 YES ON-SITE
090905-21 Closed Completed brittney MIC STORE 004763 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43031651 9/5/2009 17:52 9/9/2009 14:03 9/9/2009 18:00 YES ON-SITE
090911-195 Closed Completed Steve MIC STORE 004768 - REPLACE PART 001901444 BROTHER MFC-8220 43032538 9/11/2009 13:02 9/14/2009 10:04 9/14/2009 18:00 YES ADV EXCH
090911-206 Closed Completed Denise MIC STORE 004775 - REPLACE PART 001901444 BROTHER MFC-8220 43032558 9/11/2009 13:47 9/14/2009 10:13 9/14/2009 18:00 YES ADV EXCH
090911-93 Closed Completed CHRISTY MIC STORE 004798 - REPLACE PART 003433501 80 GB SATA HD (7800) 43032467 9/11/2009 9:22 9/14/2009 16:03 9/14/2009 18:00 YES ON-SITE
090908-418 Closed Completed MICHELLE MIC STORE 004810 - REPLACE PART 001901444 BROTHER MFC-8220 43031984 9/8/2009 14:02 9/9/2009 10:08 9/9/2009 18:00 YES ADV EXCH
090925-57 Closed Completed LUIS MIC STORE 004817 - REPLACE PART 001901222 BROTHER MFC-8500 43034843 9/25/2009 8:57 9/28/2009 9:35 9/28/2009 18:00 YES ADV EXCH
090903-283 Closed Completed geraldi MIC STORE 004950 - REPLACE PART 001835602 PCI EZ I/O KIT 43031359 9/3/2009 16:37 9/8/2009 10:57 9/8/2009 18:00 YES ON-SITE
090908-70 Closed Completed geraldi MIC STORE 004950 - REPLACE PART 001835602 PCI EZ I/O KIT 43031881 9/8/2009 7:52 9/11/2009 14:17 9/9/2009 18:00 NO ON-SITE
090911-143 Closed Completed GERALDI MIC STORE 004950 - REPLACE PART 001835602 PCI EZ I/O KIT 43032497 9/11/2009 11:17 9/14/2009 10:25 9/14/2009 18:00 YES ON-SITE
090904-37 Closed Completed ROBERT MIC STORE 004966 - REPLACE PART 001901444 BROTHER MFC-8220 43031410 9/4/2009 8:17 9/5/2009 10:58 9/7/2009 18:00 YES ADV EXCH
090903-52 Closed Completed KELLY MIC STORE 005002 - REPLACE PART 001901444 BROTHER MFC-8220 43031252 9/3/2009 8:32 9/4/2009 9:17 9/4/2009 18:00 YES ADV EXCH
090914-62 Closed Completed Karen MIC STORE 005015 - REPLACE PART 001901444 BROTHER MFC-8220 43032839 9/14/2009 8:22 9/15/2009 9:50 9/15/2009 18:00 YES ADV EXCH
090925-6 Closed Completed TJ MIC STORE 005018 - REPLACE PART 003433501 80 GB SATA HD (7800) 43034809 9/25/2009 5:22 9/28/2009 16:00 9/28/2009 18:00 YES ON-SITE
090928-225 Closed Completed TJ MIC STORE 005018 - REPLACE PART 003555201 HP DC 7800 5664098 9/28/2009 13:51 9/29/2009 19:00 9/29/2009 18:00 YES ON-SITE
090922-242 Closed Completed rachel MIC STORE 005090 - REPLACE PART 001901444 BROTHER MFC-8220 43034357 9/22/2009 18:17 9/24/2009 10:07 9/24/2009 18:00 YES ADV EXCH
090914-334 Closed Completed CHERYL MIC STORE 005121 - REPLACE PART 003777301 80 GB SATA HD (7900) 43032975 9/14/2009 18:47 9/16/2009 14:45 9/16/2009 18:00 YES ON-SITE
090901-27 Closed Completed DAN MIC STORE 005181 - REPLACE PART 001816901 MODEM (EXTERNAL) 43030867 9/1/2009 6:52 9/2/2009 13:17 9/2/2009 18:00 YES ON-SITE
090916-129 Closed Completed NOEL MIC STORE 005223 - REPLACE PART 001901444 BROTHER MFC-8220 43033275 9/16/2009 11:02 9/17/2009 9:47 9/17/2009 18:00 YES ADV EXCH
090903-290 Closed Completed MESPA MIC STORE 005224 - REPLACE PART 001816901 MODEM (EXTERNAL) 43031362 9/3/2009 18:47 9/8/2009 16:15 9/8/2009 18:00 YES ON-SITE
090924-284 Closed Completed RASHAD MIC STORE 005306 - REPLACE PART 001901444 BROTHER MFC-8220 43034806 9/24/2009 21:22 9/28/2009 10:11 9/28/2009 18:00 YES ADV EXCH
090924-212 Closed Completed WILLA MIC STORE 005426 - REPLACE PART 001825501 COMPAQ EVO (1.8 GHZ) 43034724 9/24/2009 12:37 9/25/2009 16:15 9/25/2009 18:00 YES ON-SITE
090924-207 Closed Completed KEMP MIC STORE 005481 - REPLACE PART 001901444 BROTHER MFC-8220 43034711 9/24/2009 12:12 9/25/2009 9:19 9/25/2009 18:00 YES ADV EXCH
090907-29 Closed Completed MARCIEL MIC STORE 005514 - REPLACE PART 001901444 BROTHER MFC-8220 43031786 9/7/2009 13:02 9/9/2009 9:32 9/9/2009 18:00 YES ADV EXCH
090902-210 Closed Completed CHAN MIC STORE 005539 - REPLACE PART 001901444 BROTHER MFC-8220 43031111 9/2/2009 11:07 9/3/2009 11:10 9/3/2009 18:00 YES ADV EXCH
090901-319 Closed Completed MARCO MIC STORE 005577 - REPLACE PART 001901444 BROTHER MFC-8220 43031034 9/1/2009 22:47 9/3/2009 9:32 9/3/2009 18:00 YES ADV EXCH
090930-217 Closed Completed DUSTIN MIC STORE 005605 - REPLACE PART 002333002 TRANSCEIVER 43035615 9/30/2009 14:57 10/1/2009 15:51 10/1/2009 18:00 YES ON-SITE
090929-108 Closed Completed DUSTIN MIC STORE 005605 - REPLACE PART 002444004 16 PORT SWITCH KIT 43035317 9/29/2009 9:37 9/30/2009 18:05 9/30/2009 18:00 YES ON-SITE
090913-3 Closed Completed JOHN DOE STORE 005607 - REPLACE PART 001817202 6 ' CAT5 CABLE 43032737 9/13/2009 5:32 9/15/2009 11:48 9/15/2009 18:00 YES ADV EXCH
090908-443 Closed Completed MANAGER MIC STORE 005612 - REPLACE PART 001830701 MODEM (INTERNAL) 43032002 9/8/2009 15:02 9/10/2009 15:00 9/10/2009 18:00 YES ON-SITE
090917-236 Closed Completed Darryl MIC STORE 005634 - REPLACE PART 001725302 15" MONITOR 43033528 9/17/2009 14:42 9/18/2009 10:26 9/18/2009 18:00 YES ADV EXCH
090915-188 Closed Completed DAVE MIC STORE 005645 - REPLACE PART 002444004 16 PORT SWITCH KIT 43033087 9/15/2009 12:27 9/16/2009 15:10 9/16/2009 18:00 YES ON-SITE
090921-241 Closed Completed KEN MIC STORE 005656 - REPLACE PART 001901444 BROTHER MFC-8220 43034134 9/21/2009 16:47 9/23/2009 11:47 9/23/2009 18:00 YES ADV EXCH
090916-61 Closed Completed carolene MIC STORE 005681 - REPLACE PART 001901444 BROTHER MFC-8220 43033251 9/16/2009 8:52 9/18/2009 11:32 9/17/2009 18:00 YES' ADV EXCH
090915-45 Closed Completed CARLENE MIC STORE 005681 - REPLACE PART 002901555 8220 PAPER TRAY 43033004 9/15/2009 7:42 9/16/2009 11:21 9/16/2009 18:00 YES ADV EXCH
090919-5 Closed Completed BART MIC STORE 005687 - REPLACE PART 001901333 BROTHER HL-5140 43033806 9/19/2009 6:47 9/22/2009 13:25 9/22/2009 18:00 YES ADV EXCH
090922-58 Closed Cancelled BART MIC STORE 005687 - REPLACE PART 001901333 BROTHER HL-5140 43034201 9/22/2009 8:32 9/22/2009 12:48 9/23/2009 18:00 N/A N/A
090919-20 Closed Completed CAMELIA COURTNEY STORE 005707 - REPLACE PART 001834801 COMPAQ EVO (2.4 GHZ) 43033886 9/19/2009 12:57 9/22/2009 16:01 9/22/2009 18:00 YES ON-SITE
090929-233 Closed Completed OLIVER MIC STORE 005714 - REPLACE PART 001901444 BROTHER MFC-8220 43035431 9/29/2009 14:17 9/30/2009 9:18 9/30/2009 18:00 YES ADV EXCH
090928-29 Closed Completed ROSE MIC STORE 005726 - REPLACE PART 001901555 BROTHER HL-5240 43035151 9/28/2009 7:02 9/29/2009 9:27 9/29/2009 18:00 YES ADV EXCH
090901-304 Closed Completed ROGER MIC STORE 005736 - REPLACE PART 001901444 BROTHER MFC-8220 43031013 9/1/2009 17:27 9/3/2009 10:02 9/3/2009 18:00 YES ADV EXCH
090918-65 Closed Completed CHARLIE MIC STORE 005755 - REPLACE PART 001936801 17" MONITOR 43033644 9/18/2009 8:37 9/21/2009 9:58 9/21/2009 18:00 YES ADV EXCH
090901-100 Closed Completed MATT MIC STORE 005761 - REPLACE PART 001901444 BROTHER MFC-8220 43030904 9/1/2009 9:12 9/2/2009 10:50 9/2/2009 18:00 YES ADV EXCH
090908-343 Closed Completed JOHN DUNLAP STORE 009414 - REPLACE PART 004888402 80GB SATA SLED10 7900 43031947 9/8/2009 11:47 9/9/2009 15:15 9/9/2009 18:00 YES ON-SITE
090926-25 Closed Completed SEAN MIC STORE 009419 - REPLACE PART 001817101 ETH HUB 43035044 9/26/2009 15:07 9/29/2009 16:29 9/29/2009 18:00 YES ON-SITE
090918-81 Closed Completed MARIA MIC STORE 009422 - REPLACE PART 001901444 BROTHER MFC-8220 43033659 9/18/2009 8:57 9/21/2009 17:18 9/21/2009 18:00 YES ADV EXCH
090923-253 Closed Completed LYNN MIC STORE 009441 - REPLACE PART 001901444 BROTHER MFC-8220 43034559 9/23/2009 16:12 9/25/2009 11:36 9/25/2009 18:00 YES ADV EXCH
090922-202 Closed Completed Lynn MIC STORE 009441 - REPLACE PART 002333002 TRANSCEIVER 43034334 9/22/2009 14:17 9/23/2009 14:45 9/23/2009 18:00 YES ON-SITE
090921-113 Closed Completed LYNN MIC STORE 009441 - REPLACE PART 003444201 HP DC 7700 5651244 9/21/2009 10:46 9/22/2009 17:00 9/22/2009 18:00 YES ON-SITE
090912-1 Closed Completed LISA MIC STORE 009587 - REPLACE PART 001825801 KEYBOARD (BLACK) 43032624 9/12/2009 6:47 9/15/2009 10:14 9/15/2009 18:00 YES ADV EXCH
090901-305 Closed Completed CANDY MIC STORE 009599 - REPLACE PART 001901444 BROTHER MFC-8220 43031014 9/1/2009 17:37 9/3/2009 9:47 9/3/2009 18:00 YES ADV EXCH
090925-210 Closed Completed SHOUA MIC STORE 009599 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43034977 9/25/2009 19:32 9/29/2009 13:23 9/29/2009 18:00 YES ON-SITE
090929-225 Closed Completed SHOUA MIC STORE 009599 - REPLACE PART 003444201 HP DC 7700 5666619 9/29/2009 13:42 9/30/2009 20:30 9/30/2009 18:00 YES ON-SITE
090925-87 Closed Completed LARA MIC STORE 015360 - REPLACE PART 003444201 HP DC 7700 5664669 9/25/2009 10:10 9/28/2009 13:15 9/28/2009 18:00 YES ON-SITE
090901-251 Closed Completed MICHAEL MIC STORE 015419 - REPLACE PART 001901444 BROTHER MFC-8220 43030970 9/1/2009 13:22 9/2/2009 14:25 9/2/2009 18:00 YES ADV EXCH
090922-243 Closed Completed mike MIC STORE 015419 - REPLACE PART 001901444 BROTHER MFC-8220 43034370 9/22/2009 18:22 9/24/2009 13:53 9/24/2009 18:00 YES ADV EXCH
090923-90 Closed Completed MONICA MIC STORE 015456 - REPLACE PART 001816901 MODEM (EXTERNAL) 43034426 9/23/2009 9:32 9/24/2009 17:11 9/24/2009 18:00 YES ON-SITE
090911-178 Closed Completed ROWLEENA MIC STORE 015520 - REPLACE PART 001901111 BROTHER HL-5040 43032505 9/11/2009 12:07 9/14/2009 13:22 9/14/2009 18:00 YES ADV EXCH
090918-202 Closed Completed ANGELA MIC STORE 015596 - REPLACE PART 001772801 PCI EZ I/O BOARD 43033740 9/18/2009 13:52 9/21/2009 16:27 9/21/2009 18:00 YES ON-SITE
090916-353 Closed Completed ANGELA MIC STORE 015596 - REPLACE PART 001788301 VECTRA VL400 43033373 9/16/2009 20:42 9/18/2009 17:19 9/18/2009 18:00 YES ON-SITE
090928-62 Closed Completed TONY MIC STORE 015596 - REPLACE PART 001788301 VECTRA VL400 5641574 9/28/2009 8:32 9/29/2009 21:15 9/29/2009 18:00 YES ON-SITE
090903-222 Closed Completed ANGELA MIC STORE 015596 - REPLACE PART 001901333 BROTHER HL-5140 43031304 9/3/2009 12:57 9/4/2009 10:19 9/4/2009 18:00 YES ADV EXCH
090918-126 Closed Completed ANGELA MIC STORE 015596 - REPLACE PART 001901555 BROTHER HL-5240 43033675 9/18/2009 10:17 9/21/2009 11:55 9/21/2009 18:00 YES ADV EXCH
090926-29 Closed Completed CHRIS MIC STORE 015596 - REPLACE PART 002333002 TRANSCEIVER 43035062 9/26/2009 17:22 9/29/2009 21:15 9/29/2009 18:00 YES ON-SITE
090928-230 Closed Completed WILL MIC STORE 015621 - REPLACE PART 003433501 80 GB SATA HD (7800) 43035245 9/28/2009 14:17 9/29/2009 15:21 9/29/2009 18:00 YES ON-SITE
090923-132 Closed Completed JOHN MIC STORE 015731 - REPLACE PART 001834801 COMPAQ EVO (2.4 GHZ) 5641658 9/23/2009 10:29 9/24/2009 13:50 9/24/2009 18:00 YES ON-SITE
090928-112 Closed Completed SYLVIA MIC STORE 015731 - REPLACE PART 001834801 COMPAQ EVO (2.4 GHZ) 5669318 9/28/2009 10:23 9/30/2009 1:23 9/29/2009 18:00 YES' ON-SITE
090915-238 Closed Completed JERALD MIC STORE 015777 - REPLACE PART 001901444 BROTHER MFC-8220 43033142 9/15/2009 15:02 9/16/2009 9:30 9/17/2009 18:00 YES ADV EXCH
090916-176 Closed Completed STEVE DEAN STORE 015844 - REPLACE PART 001901222 BROTHER MFC-8500 43033297 9/16/2009 12:32 9/17/2009 9:55 9/17/2009 18:00 YES ADV EXCH
090917-144 Closed Completed TEQUILLA MIC STORE 015858 - REPLACE PART 001901444 BROTHER MFC-8220 43033450 9/17/2009 10:52 9/18/2009 8:41 9/18/2009 18:00 YES ADV EXCH
090904-216 Closed Completed candy MIC STORE 015874 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43031516 9/4/2009 18:02 9/9/2009 18:07 9/9/2009 18:00 YES ON-SITE
090929-247 Closed Completed ANGEL CARBALLO STORE 015885 - REPLACE PART 001901444 BROTHER MFC-8220 43035437 9/29/2009 14:52 9/30/2009 8:24 9/30/2009 18:00 YES ADV EXCH
090922-41 Closed Completed KIM MIC STORE 015909 - REPLACE PART 001901444 BROTHER MFC-8220 43034189 9/22/2009 7:57 9/23/2009 9:41 9/23/2009 18:00 YES ADV EXCH
090924-85 Closed Completed KIM MIC STORE 015909 - REPLACE PART 001901444 BROTHER MFC-8220 43034606 9/24/2009 8:12 9/25/2009 9:06 9/25/2009 18:00 YES ADV EXCH
090903-14 Closed Completed MELINDA GREEN STORE 016048 - REPLACE PART 001901444 BROTHER MFC-8220 43031216 9/3/2009 6:47 9/4/2009 11:03 9/4/2009 18:00 YES ADV EXCH
090908-75 Closed Completed CAROLYN MIC STORE 016100 - REPLACE PART 001901444 BROTHER MFC-8220 43031871 9/8/2009 8:02 9/9/2009 8:48 9/9/2009 18:00 YES ADV EXCH
090904-198 Closed Completed christi MIC STORE 016119 - REPLACE PART 001901444 BROTHER MFC-8220 43031507 9/4/2009 14:57 9/5/2009 9:28 9/7/2009 18:00 YES ADV EXCH
090901-274 Closed Completed JASON MIC STORE 016185 - REPLACE PART 001816901 MODEM (EXTERNAL) 43030948 9/1/2009 14:17 9/2/2009 15:00 9/2/2009 18:00 YES ON-SITE
090910-53 Closed Completed OMAR MIC STORE 016185 - REPLACE PART 001901444 BROTHER MFC-8220 43032265 9/10/2009 8:22 9/11/2009 16:07 9/11/2009 18:00 YES ADV EXCH
090902-299 Closed Completed JASON MIC STORE 016185 - REPLACE PART 003555201 HP DC 7800 5599630 9/2/2009 13:37 9/3/2009 15:18 9/3/2009 18:00 YES ON-SITE
090908-38 Closed Completed Jorge MIC STORE 016214 - REPLACE PART 001901444 BROTHER MFC-8220 43031867 9/8/2009 6:22 9/9/2009 10:27 9/9/2009 18:00 YES ADV EXCH
090908-42 Closed Cancelled Jorge MIC STORE 016214 - REPLACE PART 001901444 N/A 43031866 9/8/2009 6:27 9/8/2009 8:23 9/9/2009 18:00 N/A N/A
090929-285 Closed Cancelled SYLVIA MIC STORE 016230 - REPLACE PART 002444002 16 PORT SWITCH 43035449 9/29/2009 18:22 10/1/2009 10:14 10/1/2009 18:00 N/A N/A
090917-232 Closed Completed gale MIC STORE 016269 - REPLACE PART 002444002 16 PORT SWITCH 43033519 9/17/2009 14:17 9/18/2009 15:28 9/18/2009 18:00 YES ON-SITE
090923-37 Closed Completed Firanda MIC STORE 016284 - REPLACE PART 001901333 BROTHER HL-5140 43034403 9/23/2009 7:47 9/24/2009 10:27 9/24/2009 18:00 YES ADV EXCH
090922-112 Closed Completed SONIA FREUTEL STORE 016318 - REPLACE PART 004544503 80GB SATA SLED10 7700 43034209 9/22/2009 10:37 9/23/2009 15:26 9/23/2009 18:00 YES ON-SITE
090923-1 Closed Completed maria MIC STORE 016333 - REPLACE PART 004544503 80GB SATA SLED10 7700 43034379 9/23/2009 1:52 9/24/2009 12:00 9/24/2009 18:00 YES ON-SITE
090926-5 Closed Cancelled Estella MIC STORE 016370 - REPLACE PART 001901444 N/A 43034986 9/26/2009 1:42 9/28/2009 9:30 9/29/2009 18:00 N/A N/A
090901-296 Closed Completed DARREN MIC STORE 016381 - REPLACE PART 001835602 PCI EZ I/O KIT 43031000 9/1/2009 16:07 9/3/2009 16:00 9/3/2009 18:00 YES ON-SITE
090907-35 Closed Completed GINA MIC STORE 016486 - REPLACE PART 001901444 BROTHER MFC-8220 43031830 9/7/2009 15:52 9/9/2009 10:26 9/9/2009 18:00 YES ADV EXCH
090917-102 Closed Completed RONDA MIC STORE 016516 - REPLACE PART 001901222 BROTHER MFC-8500 43033427 9/17/2009 9:42 9/18/2009 10:01 9/18/2009 18:00 YES ADV EXCH
090918-191 Closed Completed RONDA MIC STORE 016516 - REPLACE PART 001901222 BROTHER MFC-8500 43033719 9/18/2009 13:27 9/21/2009 10:13 9/21/2009 18:00 YES ADV EXCH
090915-136 Closed Completed SERGIO MIC STORE 016531 - REPLACE PART 002934101 40 GB LINUX DRIVE 43033046 9/15/2009 10:37 9/16/2009 17:40 9/16/2009 18:00 YES ON-SITE
090909-207 Closed Completed GUILLERMO MIC STORE 016546 - REPLACE PART 001901111 BROTHER HL-5040 43032171 9/9/2009 13:47 9/10/2009 9:40 9/10/2009 18:00 YES ADV EXCH
090927-1 Closed Completed JESSE MIC STORE 016579 - REPLACE PART 001901444 BROTHER MFC-8220 43035077 9/27/2009 9:02 9/29/2009 9:21 9/29/2009 18:00 YES ADV EXCH
090901-172 Closed Completed ELIZABETH MIC STORE 016600 - REPLACE PART 001901444 BROTHER MFC-8220 43030924 9/1/2009 10:57 9/2/2009 9:10 9/2/2009 18:00 YES ADV EXCH
090917-233 Closed Completed ALISA MIC STORE 016600 - REPLACE PART 001901444 BROTHER MFC-8220 43033517 9/17/2009 14:22 9/18/2009 8:54 9/18/2009 18:00 YES ADV EXCH
090916-107 Closed Completed DAVE MIC STORE 016769 - REPLACE PART 003433501 80 GB SATA HD (7800) 43033276 9/16/2009 10:22 9/18/2009 18:12 9/17/2009 18:00 YES' ON-SITE
090904-138 Closed Completed MEL MIC STORE 016800 - REPLACE PART 001901444 BROTHER MFC-8220 43031457 9/4/2009 11:32 9/5/2009 11:58 9/7/2009 18:00 YES ADV EXCH
090924-218 Closed Completed MANDY MIC STORE 016914 - REPLACE PART 003666201 HP DC 7900 43034718 9/24/2009 12:47 9/25/2009 14:00 9/25/2009 18:00 YES ON-SITE
090924-213 Closed Completed MANDY MIC STORE 016914 - REPLACE PART 003777301 80 GB SATA HD (7900) 43034732 9/24/2009 12:42 9/25/2009 14:00 9/25/2009 18:00 YES ON-SITE
090916-154 Closed Completed TIM MIC STORE 016927 - REPLACE PART 001834801 COMPAQ EVO (2.4 GHZ) 5629303 9/16/2009 11:36 9/18/2009 14:09 9/17/2009 18:00 YES' ON-SITE
090912-26 Closed Completed TIM MIC STORE 016927 - REPLACE PART 002934101 40 GB LINUX DRIVE 43032713 9/12/2009 19:12 9/15/2009 18:48 9/15/2009 18:00 YES ON-SITE
090909-119 Closed Completed MORGAN MIC STORE 016940 - REPLACE PART 002333004 ETH SWITCH KIT 43032119 9/9/2009 10:27 9/10/2009 17:32 9/10/2009 18:00 YES ON-SITE
090930-115 Closed Completed TODD MIC STORE 016969 - REPLACE PART 001816901 MODEM (EXTERNAL) 43035549 9/30/2009 11:02 10/1/2009 13:37 10/1/2009 18:00 YES ON-SITE
090929-270 Closed Completed BECKY MIC STORE 017021 - REPLACE PART 002934101 40 GB LINUX DRIVE 43035456 9/29/2009 16:17 10/1/2009 17:00 10/1/2009 18:00 YES ON-SITE
090918-223 Closed Completed BRIANNA MIC STORE 017100 - REPLACE PART 001901222 BROTHER MFC-8500 43033770 9/18/2009 15:02 9/21/2009 13:03 9/22/2009 18:00 YES ADV EXCH
090930-184 Closed Completed LEWIS MIC STORE 017145 - REPLACE PART 001901444 BROTHER MFC-8220 43035588 9/30/2009 13:12 10/1/2009 9:00 10/1/2009 18:00 YES ADV EXCH
090916-231 Closed Completed DENISE MIC STORE 017191 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43033345 9/16/2009 15:12 9/18/2009 15:30 9/18/2009 18:00 YES ON-SITE
090908-209 Closed Completed JESUS MIC STORE 017223 - REPLACE PART 001901444 BROTHER MFC-8220 43031911 9/8/2009 9:42 9/9/2009 10:12 9/9/2009 18:00 YES ADV EXCH
090930-84 Closed Completed JOSH MIC STORE 017313 - REPLACE PART 001901444 BROTHER MFC-8220 43035544 9/30/2009 10:07 10/1/2009 10:01 10/1/2009 18:00 YES ADV EXCH
090922-109 Closed Completed ADILSON SANTOS STORE 017324 - REPLACE PART 001936004 17" VS FPD 43034245 9/22/2009 10:32 9/23/2009 10:27 9/23/2009 18:00 YES ADV EXCH
090930-36 Closed Completed HORACE MIC STORE 017343 - REPLACE PART 001936004 17" VS FPD 43035520 9/30/2009 8:27 10/1/2009 9:37 10/1/2009 18:00 YES ADV EXCH
090910-149 Closed Completed MEGAN MIC STORE 017368 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43032285 9/10/2009 10:32 9/11/2009 14:29 9/11/2009 18:00 YES ON-SITE
090914-333 Closed Completed DANIEL MIC STORE 017372 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43032974 9/14/2009 18:42 9/16/2009 11:41 9/16/2009 18:00 YES ON-SITE
090910-133 Closed Completed DEBRA MIC STORE 017413 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43032301 9/10/2009 10:12 9/11/2009 15:19 9/11/2009 18:00 YES ON-SITE
090925-171 Closed Completed Raquel MIC STORE 017426 - REPLACE PART 001901222 BROTHER MFC-8500 43034898 9/25/2009 13:57 9/28/2009 9:21 9/28/2009 18:00 YES ADV EXCH
090908-482 Closed Completed HARVEY MIC STORE 017435 - REPLACE PART 001901444 BROTHER MFC-8220 43032050 9/8/2009 19:22 9/10/2009 9:22 9/10/2009 18:00 YES ADV EXCH
090911-175 Closed Completed RICHARD MIC STORE 017457 - REPLACE PART 001901222 BROTHER MFC-8500 43032507 9/11/2009 12:02 9/14/2009 12:07 9/14/2009 18:00 YES ADV EXCH
090925-1 Closed Completed SISSY MIC STORE 017468 - REPLACE PART 002915201 20 GB LINUX DRIVE (PCI) 43034808 9/25/2009 0:17 9/28/2009 19:08 9/28/2009 18:00 YES ON-SITE
090910-329 Closed Completed CLAUDIA MIC STORE 017471 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43032409 9/10/2009 18:42 9/14/2009 15:55 9/14/2009 18:00 YES ON-SITE
090917-175 Closed Completed Cindy MIC STORE 017471 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43033470 9/17/2009 11:27 9/18/2009 15:15 9/18/2009 18:00 YES ON-SITE
090918-167 Closed Completed PERCIVO MIC STORE 017477 - REPLACE PART 001901444 BROTHER MFC-8220 43033696 9/18/2009 12:17 9/21/2009 9:22 9/21/2009 18:00 YES ADV EXCH
090923-8 Closed Completed Percevil MIC STORE 017477 - REPLACE PART 001901444 BROTHER MFC-8220 43034383 9/23/2009 6:22 9/24/2009 9:48 9/24/2009 18:00 YES ADV EXCH
090912-20 Closed Completed SHERRY MIC STORE 017699 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43032702 9/12/2009 15:07 9/15/2009 15:41 9/15/2009 18:00 YES ON-SITE
090921-101 Closed Completed SHERRY MIC STORE 017699 - REPLACE PART 003444201 HP DC 7700 5629637 9/21/2009 10:30 9/22/2009 13:22 9/22/2009 18:00 YES ON-SITE
090915-306 Closed Completed RENE MIC STORE 017700 - REPLACE PART 001901444 BROTHER MFC-8220 43033200 9/15/2009 22:02 9/18/2009 8:55 9/17/2009 18:00 YES' ADV EXCH
090903-106 Closed Completed JEREMY MIC STORE 017720 - REPLACE PART 001835801 COMPAQ EVO (2.6 GHZ) 5604214 9/3/2009 10:08 9/4/2009 17:48 9/4/2009 18:00 YES ON-SITE
090908-450 Closed Completed JEREMY MIC STORE 017720 - REPLACE PART 001835801 COMPAQ EVO (2.6 GHZ) 5604214 9/8/2009 15:24 9/9/2009 16:20 9/10/2009 18:00 YES ON-SITE
090919-18 Closed Completed MIKE MIC STORE 017720 - REPLACE PART 001901222 BROTHER MFC-8500 43033869 9/19/2009 12:22 9/22/2009 8:48 9/22/2009 18:00 YES ADV EXCH
090915-116 Closed Completed JEREMY MIC STORE 017720 - REPLACE PART 002934101 40 GB LINUX DRIVE 43033040 9/15/2009 9:57 9/16/2009 15:40 9/16/2009 18:00 YES ON-SITE
090908-241 Closed Completed JAMES MIC STORE 017779 - REPLACE PART 001901444 BROTHER MFC-8220 43031907 9/8/2009 10:07 9/9/2009 13:51 9/9/2009 18:00 YES ADV EXCH
090914-197 Closed Completed JUAN MIC STORE 017922 - REPLACE PART 001834801 COMPAQ EVO (2.4 GHZ) 5603261 9/14/2009 11:44 9/15/2009 17:30 9/15/2009 18:00 YES ON-SITE
090916-173 Closed Completed JUAN MIC STORE 017922 - REPLACE PART 001834801 COMPAQ EVO (2.4 GHZ) 5603261 9/16/2009 12:22 9/17/2009 19:00 9/17/2009 18:00 YES ON-SITE
090916-109 Closed Completed KIM NILHELM STORE 018101 - REPLACE PART 001901444 BROTHER MFC-8220 43033274 9/16/2009 10:27 9/18/2009 9:52 9/17/2009 18:00 YES' ADV EXCH
090929-221 Closed Completed Bebran MIC STORE 018148 - REPLACE PART 002444002 16 PORT SWITCH 43035406 9/29/2009 13:37 9/30/2009 16:25 9/30/2009 18:00 YES ON-SITE
090903-244 Closed Completed JAMAEL MIC STORE 018219 - REPLACE PART 001805101 HP LASERJET 3200 43031334 9/3/2009 13:57 9/4/2009 8:58 9/4/2009 18:00 YES ADV EXCH
090902-265 Closed Completed BILL MIC STORE 018305 - REPLACE PART 001901444 BROTHER MFC-8220 43031135 9/2/2009 12:12 9/3/2009 10:19 9/3/2009 18:00 YES ADV EXCH
090907-31 Closed Completed CHRIS MIC STORE 018402 - REPLACE PART 001901444 BROTHER MFC-8220 43031789 9/7/2009 13:32 9/9/2009 14:48 9/9/2009 18:00 YES ADV EXCH
090922-1 Closed Completed JUATANA MIC STORE 018557 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43034164 9/22/2009 4:07 9/23/2009 21:40 9/23/2009 18:00 YES ON-SITE
090907-28 Closed Completed MANAGER MIC STORE 018558 - REPLACE PART 001816901 MODEM (EXTERNAL) 43031784 9/7/2009 12:52 9/9/2009 12:08 9/9/2009 18:00 YES ON-SITE
090914-229 Closed Completed DANNY MIC STORE 018563 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43032914 9/14/2009 12:57 9/15/2009 15:25 9/15/2009 18:00 YES ON-SITE
090928-222 Closed Completed ERIC MIC STORE 018678 - REPLACE PART 001821401 VECTRA VL420 (1.8 GHZ) 5664201 9/28/2009 13:47 9/29/2009 14:50 9/29/2009 18:00 YES ON-SITE
090925-9 Closed Completed ERIC MIC STORE 018678 - REPLACE PART 002915201 20 GB LINUX DRIVE (PCI) 43034811 9/25/2009 6:02 9/28/2009 17:15 9/28/2009 18:00 YES ON-SITE
090909-246 Closed Completed MANUEL MIC STORE 018776 - REPLACE PART 001730101 KEYBOARD 43032216 9/9/2009 17:32 9/11/2009 9:36 9/11/2009 18:00 YES ADV EXCH
090910-331 Closed Completed CANNON MIC STORE 018890 - REPLACE PART 003777301 80 GB SATA HD (7900) 43032406 9/10/2009 18:52 9/14/2009 12:14 9/14/2009 18:00 YES ON-SITE
090930-248 Closed Completed Raymond MIC STORE 018901 - REPLACE PART 001693501 EZ I/O CABLE 43035635 9/30/2009 19:07 10/2/2009 9:48 10/2/2009 18:00 YES ADV EXCH
090901-78 Closed Completed BRITTANY MIC STORE 018944 - REPLACE PART 002901333 8500 PAPER TRAY 43030879 9/1/2009 8:37 9/2/2009 13:35 9/2/2009 18:00 YES ADV EXCH
090924-116 Closed Completed ROBERT MIC STORE 018968 - REPLACE PART 001825801 KEYBOARD (BLACK) 43034644 9/24/2009 9:37 9/25/2009 8:36 9/25/2009 18:00 YES ADV EXCH
090907-4 Closed Completed JOHN MIC STORE 019023 - REPLACE PART 001901444 BROTHER MFC-8220 43031725 9/7/2009 6:52 9/9/2009 8:53 9/9/2009 18:00 YES ADV EXCH
090928-109 Closed Completed TOM MUNIZ STORE 019252 - REPLACE PART 002444002 16 PORT SWITCH 43035175 9/28/2009 10:22 9/29/2009 15:53 9/29/2009 18:00 YES ON-SITE
090915-308 Closed Completed ROBERT MIC STORE 019305 - REPLACE PART 001805101 HP LASERJET 3200 43033201 9/15/2009 23:17 9/17/2009 8:47 9/17/2009 18:00 YES ADV EXCH
090909-71 Closed Completed SHARON WICKHAM STORE 019422 - REPLACE PART 001901111 BROTHER HL-5040 43032089 9/9/2009 8:27 9/10/2009 11:06 9/10/2009 18:00 YES ADV EXCH
090914-58 Closed Completed SHARON WICKHAM STORE 019422 - REPLACE PART 001901111 BROTHER HL-5040 43032845 9/14/2009 8:17 9/15/2009 9:21 9/15/2009 18:00 YES ADV EXCH
090922-72 Closed Completed SHARON WICKHAM STORE 019422 - REPLACE PART 001901111 BROTHER HL-5040 43034219 9/22/2009 9:02 9/23/2009 9:38 9/23/2009 18:00 YES ADV EXCH
090908-456 Closed Completed SHAWN MIC STORE 019439 - REPLACE PART 001901222 BROTHER MFC-8500 43032004 9/8/2009 15:37 9/10/2009 9:53 9/10/2009 18:00 YES ADV EXCH
090919-26 Closed Completed ANGELIA MIC STORE 019515 - REPLACE PART 001901444 BROTHER MFC-8220 43033924 9/19/2009 18:42 9/22/2009 9:28 9/22/2009 18:00 YES ADV EXCH
090928-179 Closed Completed BRENDA MIC STORE 019595 - REPLACE PART 001816901 MODEM (EXTERNAL) 43035223 9/28/2009 12:52 9/29/2009 13:15 9/29/2009 18:00 YES ON-SITE
090928-184 Closed Completed BRENDA MIC STORE 019595 - REPLACE PART 001835602 PCI EZ I/O KIT 43035222 9/28/2009 12:57 9/29/2009 13:15 9/29/2009 18:00 YES ON-SITE
090914-293 Closed Completed CHRISTY MIC STORE 019619 - REPLACE PART 001901444 BROTHER MFC-8220 43032960 9/14/2009 15:52 9/16/2009 9:23 9/16/2009 18:00 YES ADV EXCH
090911-171 Closed Completed DAMIEN MIC STORE 019632 - REPLACE PART 001816901 MODEM (EXTERNAL) 43032519 9/11/2009 11:57 9/14/2009 14:30 9/14/2009 18:00 YES ON-SITE
090910-38 Closed Completed DAMIEN MIC STORE 019632 - REPLACE PART 005005005 THE STICK 43032248 9/10/2009 7:37 9/11/2009 15:12 9/11/2009 18:00 YES ON-SITE
090902-312 Closed Completed JOSE RGM STORE 019697 - REPLACE PART 001816901 MODEM (EXTERNAL) 43031177 9/2/2009 14:07 9/3/2009 14:45 9/3/2009 18:00 YES ON-SITE
090925-161 Closed Completed Mathew MIC STORE 019712 - REPLACE PART 001901444 BROTHER MFC-8220 43034917 9/25/2009 13:32 9/28/2009 10:24 9/28/2009 18:00 YES ADV EXCH
090918-183 Closed Completed MINNIE MIC STORE 019713 - REPLACE PART 001999901 BROTHER 5040 PAPER TRAY 43033712 9/18/2009 13:02 9/21/2009 10:29 9/21/2009 18:00 YES ADV EXCH
090928-289 Closed Completed Julio MIC STORE 019723 - REPLACE PART 001901222 BROTHER MFC-8500 43035282 9/28/2009 18:17 10/1/2009 10:26 9/30/2009 18:00 NO ADV EXCH
090924-208 Closed Completed JESSE MIC STORE 019733 - REPLACE PART 001901222 BROTHER MFC-8500 43034713 9/24/2009 12:17 9/25/2009 10:07 9/25/2009 18:00 YES ADV EXCH
090922-190 Closed Completed JESSE MIC STORE 019733 - REPLACE PART 001901444 BROTHER MFC-8220 43034321 9/22/2009 13:37 9/23/2009 10:11 9/23/2009 18:00 YES ADV EXCH
090903-44 Closed Completed SAM MIC STORE 019740 - REPLACE PART 001901444 BROTHER MFC-8220 43031237 9/3/2009 8:07 9/4/2009 9:50 9/4/2009 18:00 YES ADV EXCH
090919-25 Closed Completed TIM MIC STORE 019753 - REPLACE PART 001901444 BROTHER MFC-8220 43033920 9/19/2009 16:57 9/22/2009 9:25 9/22/2009 18:00 YES ADV EXCH
090922-231 Closed Completed Tim MIC STORE 019753 - REPLACE PART 001901555 BROTHER HL-5240 43034351 9/22/2009 16:07 9/24/2009 9:12 9/24/2009 18:00 YES ADV EXCH
090926-24 Closed Completed TIM MIC STORE 019753 - REPLACE PART 001901555 BROTHER HL-5240 43035043 9/26/2009 15:02 9/29/2009 9:15 9/29/2009 18:00 YES ADV EXCH
090908-44 Closed Completed Karen MIC STORE 019827 - REPLACE PART 002333201 HP DC 7600 (3.0 GHZ) 43031836 9/8/2009 6:32 9/9/2009 12:52 9/9/2009 18:00 YES ON-SITE
090917-294 Closed Completed CARLA MIC STORE 019848 - REPLACE PART 003777301 80 GB SATA HD (7900) 43033573 9/17/2009 18:57 9/21/2009 11:15 9/21/2009 18:00 YES ON-SITE
090909-98 Closed Completed BOBBI MIC STORE 019938 - REPLACE PART 001825801 KEYBOARD (BLACK) 43032098 9/9/2009 9:32 9/10/2009 9:18 9/10/2009 18:00 YES ADV EXCH
090929-9 Closed Completed TIM MIC STORE 019953 - REPLACE PART 002444004 16 PORT SWITCH KIT 43035297 9/29/2009 5:57 9/30/2009 16:30 9/30/2009 18:00 YES ON-SITE
090910-43 Closed Completed CAROLINA MIC STORE 019991 - REPLACE PART 001901444 BROTHER MFC-8220 43032257 9/10/2009 7:47 9/11/2009 13:48 9/11/2009 18:00 YES ADV EXCH
090914-53 Closed Completed MIKE MIC STORE 019992 - REPLACE PART 001901444 BROTHER MFC-8220 43032842 9/14/2009 8:02 9/15/2009 9:45 9/15/2009 18:00 YES ADV EXCH
090916-42 Closed Completed GREG MIC STORE 020020 - REPLACE PART 001817202 6 ' CAT5 CABLE 43033223 9/16/2009 8:02 9/17/2009 8:38 9/17/2009 18:00 YES ADV EXCH
090909-134 Closed Completed Luis MIC STORE 020020 - REPLACE PART 003777301 80 GB SATA HD (7900) 43032133 9/9/2009 10:52 9/11/2009 11:27 9/10/2009 18:00 NO ON-SITE
090916-169 Closed Completed JAMAL MIC STORE 020052 - REPLACE PART 001901444 BROTHER MFC-8220 43033295 9/16/2009 12:07 9/17/2009 10:17 9/17/2009 18:00 YES ADV EXCH
090905-13 Closed Completed Dustin MIC STORE 020071 - REPLACE PART 001936801 17" MONITOR 43031589 9/5/2009 10:02 9/9/2009 10:08 9/9/2009 18:00 YES ADV EXCH
090922-129 Closed Completed SALLY MIC STORE 020073 - REPLACE PART 001936004 17" VS FPD 43034252 9/22/2009 11:12 9/23/2009 9:06 9/23/2009 18:00 YES ADV EXCH
090929-249 Closed Completed Mustafa MIC STORE 020133 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43035438 9/29/2009 14:57 9/30/2009 16:43 9/30/2009 18:00 YES ON-SITE
090919-14 Closed Completed JOE MIC STORE 020147 - REPLACE PART 003777301 80 GB SATA HD (7900) 43033874 9/19/2009 12:02 9/22/2009 15:00 9/22/2009 18:00 YES ON-SITE
090903-47 Closed Completed THERESA MIC STORE 020189 - REPLACE PART 001901444 BROTHER MFC-8220 43031242 9/3/2009 8:17 9/4/2009 9:47 9/4/2009 18:00 YES ADV EXCH
090914-207 Closed Completed HEATHER MIC STORE 020195 - REPLACE PART 001901444 BROTHER MFC-8220 43032893 9/14/2009 12:02 9/15/2009 9:00 9/15/2009 18:00 YES ADV EXCH
090915-176 Closed Cancelled NATHAN MIC STORE 020210 - REPLACE PART 001901444 N/A 43033074 9/15/2009 12:07 9/15/2009 14:16 9/16/2009 18:00 N/A N/A
090916-84 Closed Completed AARON MIC STORE 020225 - REPLACE PART 002901333 8500 PAPER TRAY 43033247 9/16/2009 9:32 9/18/2009 10:17 9/17/2009 18:00 YES' ADV EXCH
090908-446 Closed Completed MICHAEL MIC STORE 020249 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43032013 9/8/2009 15:07 9/10/2009 15:32 9/10/2009 18:00 YES ON-SITE
090928-58 Closed Cancelled JOHN MIC STORE 020311 - REPLACE PART 002333201 HP DC 7600 (3.0 GHZ) 5667510 9/28/2009 8:29 9/28/2009 11:25 9/29/2009 18:00 N/A N/A
090909-101 Closed Completed ROGER MIC STORE 020344 - REPLACE PART 001901444 BROTHER MFC-8220 43032111 9/9/2009 9:37 9/10/2009 11:21 9/10/2009 18:00 YES ADV EXCH
090915-303 Closed Completed JASON MIC STORE 020414 - REPLACE PART 001901444 BROTHER MFC-8220 43033179 9/15/2009 21:27 9/17/2009 9:31 9/17/2009 18:00 YES ADV EXCH
090930-239 Closed Completed BOBBIE MIC STORE 020462 - REPLACE PART 001901333 BROTHER HL-5140 43035629 9/30/2009 17:02 10/2/2009 10:15 10/2/2009 18:00 YES ADV EXCH
090930-66 Closed Completed FRANK MIC STORE 020488 - REPLACE PART 002333201 HP DC 7600 (3.0 GHZ) 5677137 9/30/2009 9:21 10/1/2009 15:30 10/1/2009 18:00 YES ON-SITE
090930-24 Closed Cancelled TROY MIC STORE 020488 - REPLACE PART 005005005 THE STICK 43035506 9/30/2009 7:17 9/30/2009 10:24 10/1/2009 18:00 N/A N/A
090921-247 Closed Completed DEANNA MIC STORE 020492 - REPLACE PART 002333002 TRANSCEIVER 43034146 9/21/2009 18:12 9/23/2009 14:50 9/23/2009 18:00 YES ON-SITE
090915-247 Closed Completed DIANA MIC STORE 020511 - REPLACE PART 001901333 BROTHER HL-5140 43033151 9/15/2009 15:27 9/17/2009 9:39 9/17/2009 18:00 YES ADV EXCH
090908-434 Closed Completed DAVE MIC STORE 020511 - REPLACE PART 003444201 HP DC 7700 5619160 9/8/2009 14:36 9/10/2009 11:15 9/9/2009 18:00 YES' ON-SITE
090923-86 Closed Completed NANCY MIC STORE 020512 - REPLACE PART 001901333 BROTHER HL-5140 43034421 9/23/2009 9:22 9/24/2009 12:57 9/24/2009 18:00 YES ADV EXCH
090930-162 Closed Completed JOSE MIC STORE 020537 - REPLACE PART 001901444 BROTHER MFC-8220 43035582 9/30/2009 12:32 10/1/2009 9:50 10/1/2009 18:00 YES ADV EXCH
090926-20 Closed Completed JOHN MIC STORE 020577 - REPLACE PART 001936801 17" MONITOR 43035031 9/26/2009 13:12 9/29/2009 9:52 9/29/2009 18:00 YES ADV EXCH
090902-203 Closed Completed PATEL MIC STORE 020577 - REPLACE PART 003433501 80 GB SATA HD (7800) 43031089 9/2/2009 10:57 9/3/2009 14:27 9/3/2009 18:00 YES ON-SITE
090923-5 Closed Completed chara MIC STORE 020592 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43034392 9/23/2009 4:07 9/25/2009 11:52 9/24/2009 18:00 NO ON-SITE
090924-96 Closed Completed JIBRILU MIC STORE 020594 - REPLACE PART 001901444 BROTHER MFC-8220 43034634 9/24/2009 8:42 9/25/2009 10:18 9/25/2009 18:00 YES ADV EXCH
090905-16 Closed Completed JOHN DOE STORE 020628 - REPLACE PART 001825801 KEYBOARD (BLACK) 43031611 9/5/2009 12:32 9/9/2009 18:56 9/9/2009 18:00 YES ADV EXCH
090903-265 Closed Completed ROSA MIC STORE 020646 - REPLACE PART 001901444 BROTHER MFC-8220 43031341 9/3/2009 15:27 9/5/2009 13:10 9/7/2009 18:00 YES ADV EXCH
090909-141 Closed Completed GLORIA MIC STORE 020679 - REPLACE PART 001901444 BROTHER MFC-8220 43032142 9/9/2009 11:12 9/10/2009 10:20 9/10/2009 18:00 YES ADV EXCH
090909-260 Closed Completed MARIANNA MIC STORE 020718 - REPLACE PART 001901444 BROTHER MFC-8220 43032233 9/9/2009 21:32 9/11/2009 9:43 9/11/2009 18:00 YES ADV EXCH
090914-201 Closed Completed MARIANNA MIC STORE 020718 - REPLACE PART 001901444 BROTHER MFC-8220 43032892 9/14/2009 11:52 9/15/2009 9:41 9/15/2009 18:00 YES ADV EXCH
090910-282 Closed Completed BRANDON MIC STORE 020735 - REPLACE PART 001901444 BROTHER MFC-8220 43032371 9/10/2009 14:32 9/11/2009 9:40 9/11/2009 18:00 YES ADV EXCH
090929-35 Closed Completed DREW MIC STORE 020806 - REPLACE PART 005005005 THE STICK 43035304 9/29/2009 7:17 9/30/2009 17:14 9/30/2009 18:00 YES ON-SITE
090917-181 Closed Completed Nastrina MIC STORE 020854 - REPLACE PART 005005005 THE STICK 43033474 9/17/2009 11:42 9/18/2009 17:30 9/18/2009 18:00 YES ON-SITE
090921-116 Closed Completed TAVARUS MIC STORE 020917 - REPLACE PART 001901444 BROTHER MFC-8220 43034060 9/21/2009 11:17 9/22/2009 9:04 9/22/2009 18:00 YES ADV EXCH
090904-201 Closed Completed sam MIC STORE 020931 - REPLACE PART 001901444 BROTHER MFC-8220 43031504 9/4/2009 15:07 9/5/2009 10:16 9/8/2009 18:00 YES ADV EXCH
090909-233 Closed Completed DOUG MIC STORE 020955 - REPLACE PART 001901444 BROTHER MFC-8220 43032197 9/9/2009 15:52 9/11/2009 11:33 9/11/2009 18:00 YES ADV EXCH
090907-3 Closed Completed DOLORES MIC STORE 020981 - REPLACE PART 001901444 BROTHER MFC-8220 43031722 9/7/2009 5:57 9/9/2009 10:19 9/9/2009 18:00 YES ADV EXCH
090911-77 Closed Completed OSCAR MIC STORE 021000 - REPLACE PART 003433501 80 GB SATA HD (7800) 43032458 9/11/2009 8:52 9/14/2009 14:35 9/14/2009 18:00 YES ON-SITE
090907-37 Closed Cancelled reyna MIC STORE 021034 - REPLACE PART 001661702 N/A 43031855 9/7/2009 19:37 9/8/2009 8:16 9/9/2009 18:00 N/A N/A
090922-5 Closed Completed DAN MIC STORE 021042 - REPLACE PART 001901555 BROTHER HL-5240 43034165 9/22/2009 5:27 9/23/2009 10:14 9/23/2009 18:00 YES ADV EXCH
090908-462 Closed Completed CANDICE MIC STORE 021082 - REPLACE PART 002444002 16 PORT SWITCH 43032019 9/8/2009 16:02 9/10/2009 13:36 9/10/2009 18:00 YES ON-SITE
090930-145 Closed Completed MANUEL MIC STORE 021185 - REPLACE PART 001901333 BROTHER HL-5140 43035573 9/30/2009 11:52 10/1/2009 8:56 10/1/2009 18:00 YES ADV EXCH
090923-192 Closed Completed VALERIE MIC STORE 021193 - REPLACE PART 001901444 BROTHER MFC-8220 43034500 9/23/2009 12:22 9/24/2009 10:10 9/24/2009 18:00 YES ADV EXCH
090924-168 Closed Completed JAMIE MIC STORE 021193 - REPLACE PART 002333201 HP DC 7600 (3.0 GHZ) 5657790 9/24/2009 11:03 9/25/2009 15:23 9/25/2009 18:00 YES ON-SITE
090928-241 Closed Completed Oscar MIC STORE 021220 - REPLACE PART 001901444 BROTHER MFC-8220 43035255 9/28/2009 15:27 9/30/2009 11:37 9/30/2009 18:00 YES ADV EXCH
090918-204 Closed Completed Brian MIC STORE 021330 - REPLACE PART 001901444 BROTHER MFC-8220 43033739 9/18/2009 13:57 9/21/2009 10:16 9/21/2009 18:00 YES ADV EXCH
090922-238 Closed Completed Sophia MIC STORE 021382 - REPLACE PART 005005005 THE STICK 43034354 9/22/2009 17:47 9/24/2009 13:00 9/24/2009 18:00 YES ON-SITE
090914-183 Closed Completed DEMORION MIC STORE 021445 - REPLACE PART 002934101 40 GB LINUX DRIVE 43032879 9/14/2009 11:17 9/15/2009 17:20 9/15/2009 18:00 YES ON-SITE
090909-20 Closed Completed AMY MIC STORE 021459 - REPLACE PART 001901444 BROTHER MFC-8220 43032074 9/9/2009 6:42 9/10/2009 10:28 9/10/2009 18:00 YES ADV EXCH
090914-191 Closed Completed SEAN MIC STORE 021466 - REPLACE PART 001901444 BROTHER MFC-8220 43032891 9/14/2009 11:37 9/15/2009 9:58 9/15/2009 18:00 YES ADV EXCH
090908-480 Closed Completed BRENDA MIC STORE 021496 - REPLACE PART 005005005 THE STICK 43032039 9/8/2009 17:27 9/10/2009 14:16 9/10/2009 18:00 YES ON-SITE
090903-75 Closed Completed VALERIE MIC STORE 021535 - REPLACE PART 001835602 PCI EZ I/O KIT 43031258 9/3/2009 9:17 9/4/2009 13:34 9/4/2009 18:00 YES ON-SITE
090915-297 Closed Completed DENNIS MIC STORE 022007 - REPLACE PART 001901444 BROTHER MFC-8220 43033175 9/15/2009 19:57 9/18/2009 10:45 9/17/2009 18:00 YES' ADV EXCH
090916-121 Closed Completed JAMIE MIC STORE 022050 - REPLACE PART 001901444 BROTHER MFC-8220 43033269 9/16/2009 10:52 9/18/2009 10:07 9/17/2009 18:00 YES' ADV EXCH
090918-180 Closed Completed KIM MIC STORE 022073 - REPLACE PART 001901444 BROTHER MFC-8220 43033725 9/18/2009 12:52 9/21/2009 10:17 9/21/2009 18:00 YES ADV EXCH
090922-55 Closed Completed KIM MIC STORE 022073 - REPLACE PART 001901444 BROTHER MFC-8220 43034212 9/22/2009 8:27 9/23/2009 10:27 9/23/2009 18:00 YES ADV EXCH
090904-161 Closed Completed SYLVIA MIC STORE 022079 - REPLACE PART 003433501 80 GB SATA HD (7800) 43031483 9/4/2009 12:27 9/8/2009 14:41 9/8/2009 18:00 YES ON-SITE
090912-22 Closed Completed NORMA MIC STORE 022199 - REPLACE PART 001901444 BROTHER MFC-8220 43032703 9/12/2009 15:17 9/15/2009 10:12 9/15/2009 18:00 YES ADV EXCH
090925-64 Closed Completed RUBIN MIC STORE 022206 - REPLACE PART 001901444 BROTHER MFC-8220 43034844 9/25/2009 9:12 9/28/2009 9:50 9/28/2009 18:00 YES ADV EXCH
090903-289 Closed Completed CHARITY MIC STORE 022211 - REPLACE PART 001816901 MODEM (EXTERNAL) 43031377 9/3/2009 18:27 9/8/2009 14:40 9/8/2009 18:00 YES ON-SITE
090910-219 Closed Completed MARIAM MIC STORE 022216 - REPLACE PART 001816901 MODEM (EXTERNAL) 43032338 9/10/2009 12:07 9/11/2009 14:08 9/11/2009 18:00 YES ON-SITE
090915-281 Closed Completed MARIAM MIC STORE 022216 - REPLACE PART 001835602 PCI EZ I/O KIT 43033156 9/15/2009 16:32 9/17/2009 13:30 9/17/2009 18:00 YES ON-SITE
090922-59 Closed Completed RITA MIC STORE 022220 - REPLACE PART 001901444 BROTHER MFC-8220 43034214 9/22/2009 8:37 9/23/2009 9:19 9/23/2009 18:00 YES ADV EXCH
090911-234 Closed Completed SHANA MIC STORE 022263 - REPLACE PART 002444002 16 PORT SWITCH 43032590 9/11/2009 15:27 9/15/2009 14:36 9/15/2009 18:00 YES ON-SITE
090902-118 Closed Completed VIRGINIA MIC STORE 022329 - REPLACE PART 001901444 BROTHER MFC-8220 43031069 9/2/2009 8:57 9/3/2009 10:31 9/3/2009 18:00 YES ADV EXCH
090901-123 Closed Completed STUART MIC STORE 022365 - REPLACE PART 001901444 BROTHER MFC-8220 43030911 9/1/2009 9:52 9/2/2009 9:40 9/2/2009 18:00 YES ADV EXCH
090918-93 Closed Completed JEFF MIC STORE 022380 - REPLACE PART 001936801 17" MONITOR 43033664 9/18/2009 9:17 9/21/2009 10:51 9/21/2009 18:00 YES ADV EXCH
090916-350 Closed Completed JOSE MIC STORE 022381 - REPLACE PART 001825801 KEYBOARD (BLACK) 43033370 9/16/2009 19:22 9/18/2009 10:42 9/18/2009 18:00 YES ADV EXCH
090924-135 Closed Completed CANDY MIC STORE 022443 - REPLACE PART 001901444 BROTHER MFC-8220 43034659 9/24/2009 10:07 9/25/2009 10:37 9/25/2009 18:00 YES ADV EXCH
090922-62 Closed Completed JESUS MIC STORE 022452 - REPLACE PART 001901444 BROTHER MFC-8220 43034207 9/22/2009 8:47 9/23/2009 14:50 9/23/2009 18:00 YES ADV EXCH
090918-148 Closed Completed JIM MIC STORE 022516 - REPLACE PART 001835602 PCI EZ I/O KIT 43033703 9/18/2009 11:32 9/21/2009 15:00 9/21/2009 18:00 YES ON-SITE
090918-44 Closed Completed PATRICIA MIC STORE 022580 - REPLACE PART 003433501 80 GB SATA HD (7800) 43033650 9/18/2009 7:42 9/21/2009 17:41 9/21/2009 18:00 YES ON-SITE
090928-171 Closed Completed CHARITY MIC STORE 022596 - REPLACE PART 001901444 BROTHER MFC-8220 43035207 9/28/2009 12:37 9/29/2009 9:38 9/29/2009 18:00 YES ADV EXCH
090902-242 Closed Completed TIM MIC STORE 022617 - REPLACE PART 001816901 MODEM (EXTERNAL) 43031131 9/2/2009 11:47 9/3/2009 15:31 9/3/2009 18:00 YES ON-SITE
090917-180 Closed Completed RAINY MIC STORE 022623 - REPLACE PART 002333201 HP DC 7600 (3.0 GHZ) 5636629 9/17/2009 11:37 9/18/2009 16:10 9/18/2009 18:00 YES ON-SITE
090915-110 Closed Completed RAINY MIC STORE 022623 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43033016 9/15/2009 9:37 9/16/2009 15:48 9/16/2009 18:00 YES ON-SITE
090928-219 Closed Completed DAWN MIC STORE 022638 - REPLACE PART 001901444 BROTHER MFC-8220 43035234 9/28/2009 13:42 9/29/2009 11:33 9/29/2009 18:00 YES ADV EXCH
090911-191 Closed Completed Steven MIC STORE 022639 - REPLACE PART 001901222 BROTHER MFC-8500 43032536 9/11/2009 12:47 9/14/2009 9:20 9/14/2009 18:00 YES ADV EXCH
090902-311 Closed Completed CHUCK MIC STORE 022672 - REPLACE PART 002777303 MOXA KIT 43031176 9/2/2009 14:02 9/3/2009 15:56 9/3/2009 18:00 YES ON-SITE
090914-263 Closed Completed CHAZ MIC STORE 022742 - REPLACE PART 001821401 VECTRA VL420 (1.8 GHZ) 43032933 9/14/2009 14:07 9/15/2009 15:00 9/15/2009 18:00 YES ON-SITE
090924-128 Closed Completed TIM MIC STORE 022748 - REPLACE PART 001936801 17" MONITOR 43034656 9/24/2009 9:57 9/25/2009 10:34 9/25/2009 18:00 YES ADV EXCH
090905-20 Closed Completed Saab MIC STORE 022749 - REPLACE PART 001901444 BROTHER MFC-8220 43031646 9/5/2009 16:57 9/9/2009 10:12 9/9/2009 18:00 YES ADV EXCH
090902-232 Closed Completed HABAR MIC STORE 022749 - REPLACE PART 002934101 40 GB LINUX DRIVE 43031115 9/2/2009 11:32 9/3/2009 18:20 9/3/2009 18:00 YES ON-SITE
090910-267 Closed Completed BENNETT MIC STORE 022762 - REPLACE PART 001901444 BROTHER MFC-8220 43032357 9/10/2009 13:52 9/11/2009 9:03 9/11/2009 18:00 YES ADV EXCH
090914-287 Closed Completed WILL MIC STORE 022772 - REPLACE PART 001901333 BROTHER HL-5140 43032947 9/14/2009 15:27 9/16/2009 12:42 9/16/2009 18:00 YES ADV EXCH
090917-303 Closed Completed JEFFREY MIC STORE 022776 - REPLACE PART 001825801 KEYBOARD (BLACK) 43033602 9/17/2009 21:37 9/21/2009 9:15 9/21/2009 18:00 YES ADV EXCH
090901-307 Closed Completed DERLIE MIC STORE 022788 - REPLACE PART 002444002 16 PORT SWITCH 43031019 9/1/2009 17:57 9/3/2009 17:28 9/3/2009 18:00 YES ON-SITE
090918-56 Closed Completed VICTOR MIC STORE 022853 - REPLACE PART 001901444 BROTHER MFC-8220 43033654 9/18/2009 8:12 9/21/2009 11:52 9/21/2009 18:00 YES ADV EXCH
090912-21 Closed Completed LEE MIC STORE 022866 - REPLACE PART 001901444 BROTHER MFC-8220 43032701 9/12/2009 15:12 9/15/2009 10:10 9/15/2009 18:00 YES ADV EXCH
090913-2 Closed Completed CHRISTEN MIC STORE 022867 - REPLACE PART 001901444 BROTHER MFC-8220 43032736 9/13/2009 3:02 9/15/2009 10:28 9/15/2009 18:00 YES ADV EXCH
090901-89 Closed Completed MARYANN MIC STORE 022868 - REPLACE PART 005005005 THE STICK 43030900 9/1/2009 8:47 9/2/2009 16:47 9/2/2009 18:00 YES ON-SITE
090921-181 Closed Completed ALICIA MIC STORE 022918 - REPLACE PART 001901444 BROTHER MFC-8220 43034105 9/21/2009 14:02 9/22/2009 9:25 9/22/2009 18:00 YES ADV EXCH
090909-58 Closed Completed AMBER MIC STORE 022922 - REPLACE PART 001816901 MODEM (EXTERNAL) 43032067 9/9/2009 8:02 9/10/2009 13:27 9/10/2009 18:00 YES ON-SITE
090903-18 Closed Completed ERIC MIC STORE 022923 - REPLACE PART 001901444 BROTHER MFC-8220 43031219 9/3/2009 7:02 9/4/2009 12:43 9/4/2009 18:00 YES ADV EXCH
090903-294 Closed Completed Jermiah MIC STORE 022925 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43031369 9/3/2009 20:52 9/8/2009 14:30 9/8/2009 18:00 YES ON-SITE
090919-1 Closed Completed PATRICK MIC STORE 022983 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43033802 9/19/2009 2:52 9/22/2009 15:58 9/22/2009 18:00 YES ON-SITE
090921-177 Closed Completed ALFRIDA MIC STORE 023006 - REPLACE PART 002333201 HP DC 7600 (3.0 GHZ) 43034106 9/21/2009 13:57 9/22/2009 15:15 9/22/2009 18:00 YES ON-SITE
090919-3 Closed Completed KEN MIC STORE 023057 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43033804 9/19/2009 4:07 9/22/2009 13:58 9/22/2009 18:00 YES ON-SITE
090910-180 Closed Completed CHRIS MIC STORE 023096 - REPLACE PART 001901444 BROTHER MFC-8220 43032317 9/10/2009 11:17 9/11/2009 10:27 9/11/2009 18:00 YES ADV EXCH
090904-13 Closed Completed Tarika MIC STORE 023121 - REPLACE PART 002333201 HP DC 7600 (3.0 GHZ) 43031389 9/4/2009 6:12 9/8/2009 19:30 9/8/2009 18:00 YES ON-SITE
090909-2 Closed Completed JOSE MIC STORE 023178 - REPLACE PART 001901444 BROTHER MFC-8220 43032058 9/9/2009 4:07 9/10/2009 9:35 9/10/2009 18:00 YES ADV EXCH
090915-152 Closed Completed DAVID MIC STORE 023211 - REPLACE PART 001901444 BROTHER MFC-8220 43033063 9/15/2009 11:12 9/16/2009 10:16 9/16/2009 18:00 YES ADV EXCH
090923-136 Closed Completed JAYMIE MIC STORE 023231 - REPLACE PART 002444002 16 PORT SWITCH 43034439 9/23/2009 10:47 9/24/2009 14:00 9/24/2009 18:00 YES ON-SITE
090902-199 Closed Completed TIM MIC STORE 023252 - REPLACE PART 001816901 MODEM (EXTERNAL) 43031087 9/2/2009 10:47 9/3/2009 14:26 9/3/2009 18:00 YES ON-SITE
090916-223 Closed Completed DELL MIC STORE 023253 - REPLACE PART 001901444 BROTHER MFC-8220 43033334 9/16/2009 15:02 9/18/2009 8:56 9/18/2009 18:00 YES ADV EXCH
090917-219 Closed Completed HEIDI MIC STORE 023263 - REPLACE PART 001936801 17" MONITOR 43033510 9/17/2009 13:17 9/18/2009 11:20 9/18/2009 18:00 YES ADV EXCH
090925-159 Closed Completed Damon MIC STORE 023264 - REPLACE PART 001901444 BROTHER MFC-8220 43034913 9/25/2009 13:27 9/28/2009 9:14 9/28/2009 18:00 YES ADV EXCH
090930-226 Closed Completed HEATHER MIC STORE 023301 - REPLACE PART 002934101 40 GB LINUX DRIVE 43035618 9/30/2009 15:27 10/2/2009 16:21 10/2/2009 18:00 YES ON-SITE
090910-12 Closed Completed GARY MIC STORE 023323 - REPLACE PART 002934101 40 GB LINUX DRIVE 43032243 9/10/2009 6:27 9/11/2009 16:19 9/11/2009 18:00 YES ON-SITE
090917-149 Closed Completed HEAVENLY MIC STORE 023327 - REPLACE PART 002934101 40 GB LINUX DRIVE 43033453 9/17/2009 10:57 9/18/2009 14:30 9/18/2009 18:00 YES ON-SITE
090901-96 Closed Completed BRIAN (FO) STORE 023331 - REPLACE PART 001816901 MODEM (EXTERNAL) 43030895 9/1/2009 9:02 9/2/2009 14:30 9/2/2009 18:00 YES ON-SITE
090926-19 Closed Completed JASON MIC. STORE 023333 - REPLACE PART 001901222 BROTHER MFC-8500 43035030 9/26/2009 12:47 9/29/2009 9:44 9/29/2009 18:00 YES ADV EXCH
090917-253 Closed Completed Jackie MIC STORE 023347 - REPLACE PART 001816901 MODEM (EXTERNAL) 43033536 9/17/2009 15:37 9/21/2009 19:58 9/21/2009 18:00 YES ON-SITE
090915-302 Closed Completed JACKIE MIC STORE 023347 - REPLACE PART 002444002 16 PORT SWITCH 43033178 9/15/2009 21:22 9/17/2009 15:45 9/17/2009 18:00 YES ON-SITE
090914-332 Closed Completed TIM MIC STORE 023367 - REPLACE PART 003433501 80 GB SATA HD (7800) 43032973 9/14/2009 18:37 9/16/2009 14:15 9/16/2009 18:00 YES ON-SITE
090909-206 Closed Completed oneil MIC STORE 023370 - REPLACE PART 002333201 HP DC 7600 (3.0 GHZ) 43032170 9/9/2009 13:42 9/10/2009 14:58 9/10/2009 18:00 YES ON-SITE
090906-4 Closed Completed oneil MIC STORE 023370 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43031687 9/6/2009 11:22 9/9/2009 16:15 9/9/2009 18:00 YES ON-SITE
090922-232 Closed Completed CINDY MIC STORE 023397 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43034352 9/22/2009 16:22 9/24/2009 15:30 9/24/2009 18:00 YES ON-SITE
090924-19 Closed Completed TOM MIC STORE 023464 - REPLACE PART 002934101 40 GB LINUX DRIVE 43034602 9/24/2009 5:32 9/25/2009 14:19 9/25/2009 18:00 YES ON-SITE
090929-261 Closed Completed MELODI MIC STORE 023469 - REPLACE PART 001805101 HP LASERJET 3200 43035453 9/29/2009 15:27 10/1/2009 8:17 10/1/2009 18:00 YES ADV EXCH
090910-341 Closed Completed LES MIC STORE 023475 - REPLACE PART 001901444 BROTHER MFC-8220 43032431 9/10/2009 22:17 9/14/2009 15:17 9/14/2009 18:00 YES ADV EXCH
090928-129 Closed Completed MIKE MIC STORE 023691 - REPLACE PART 001816901 MODEM (EXTERNAL) 43035191 9/28/2009 11:12 9/29/2009 14:00 9/29/2009 18:00 YES ON-SITE
090903-184 Closed Completed JACKIE MIC STORE 023735 - REPLACE PART 001901444 BROTHER MFC-8220 43031295 9/3/2009 12:02 9/4/2009 9:01 9/4/2009 18:00 YES ADV EXCH
090915-37 Closed Completed GAY MIC STORE 023742 - REPLACE PART 001836003 17" NEC FPD 43032984 9/15/2009 7:12 9/16/2009 10:04 9/16/2009 18:00 YES ADV EXCH
090917-158 Closed Completed ROB MIC STORE 023745 - REPLACE PART 002666202 PCI PERLE KIT 43033460 9/17/2009 11:02 9/18/2009 14:00 9/18/2009 18:00 YES ON-SITE
090920-1 Closed Completed ANGIE MIC STORE 023745 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43033929 9/20/2009 5:07 9/22/2009 14:45 9/22/2009 18:00 YES ON-SITE
090916-2 Closed Completed valda MIC STORE 023829 - REPLACE PART 001901444 BROTHER MFC-8220 43033203 9/16/2009 3:07 9/18/2009 12:51 9/17/2009 18:00 YES' ADV EXCH
090928-236 Closed Completed Dana MIC STORE 023830 - REPLACE PART 001901444 BROTHER MFC-8220 43035251 9/28/2009 14:47 9/29/2009 13:53 9/29/2009 18:00 YES ADV EXCH
090929-81 Closed Completed annet MIC STORE 023856 - REPLACE PART 001901555 BROTHER HL-5240 - PAPER TRAY 43035325 9/29/2009 8:47 9/30/2009 10:13 9/30/2009 18:00 YES ADV EXCH
090929-149 Closed Completed THEO MIC STORE 023881 - REPLACE PART 001901444 BROTHER MFC-8220 43035365 9/29/2009 11:22 9/30/2009 9:33 9/30/2009 18:00 YES ADV EXCH
090915-227 Closed Completed Ken MIC STORE 023887 - REPLACE PART 002858301 6.4 GB LINUX DRIVE 43033132 9/15/2009 14:22 9/16/2009 14:01 9/16/2009 18:00 YES ON-SITE
090914-55 Closed Completed NAZ MIC STORE 023889 - REPLACE PART 002858301 6.4 GB LINUX DRIVE 43032837 9/14/2009 8:07 9/15/2009 15:08 9/15/2009 18:00 YES ON-SITE
090918-247 Closed Completed HEATHER MIC STORE 023963 - REPLACE PART 001901444 BROTHER MFC-8220 43033778 9/18/2009 17:22 9/22/2009 10:25 9/22/2009 18:00 YES ADV EXCH
090902-234 Closed Completed CATHY MIC STORE 024077 - REPLACE PART 001901444 BROTHER MFC-8220 43031129 9/2/2009 11:37 9/3/2009 10:50 9/3/2009 18:00 YES ADV EXCH
090902-2 Closed Completed JULIE MIC STORE 024080 - REPLACE PART 001834801 COMPAQ EVO (2.4 GHZ) 43031039 9/2/2009 4:27 9/3/2009 13:35 9/3/2009 18:00 YES ON-SITE
090903-237 Closed Completed JULIE MIC STORE 024080 - REPLACE PART 001834801 COMPAQ EVO (2.4 GHZ) 5600992 9/3/2009 13:19 9/4/2009 18:19 9/4/2009 18:00 YES ON-SITE
090915-295 Closed Completed LAURA MIC STORE 024080 - REPLACE PART 001834801 COMPAQ EVO (2.4 GHZ) 43033171 9/15/2009 18:17 9/17/2009 14:36 9/17/2009 18:00 YES ON-SITE
090918-221 Closed Completed BRANDON MIC STORE 024102 - REPLACE PART 001772801 PCI EZ I/O BOARD 43033749 9/18/2009 14:52 9/21/2009 16:50 9/21/2009 18:00 YES ON-SITE
090911-233 Closed Completed KERRY MIC STORE 024106 - REPLACE PART 002444002 16 PORT SWITCH 43032585 9/11/2009 15:17 9/15/2009 20:30 9/15/2009 18:00 YES ON-SITE
090929-288 Closed Completed ADAM MIC STORE 024110 - REPLACE PART 001836003 17" NEC FPD 43035470 9/29/2009 19:22 10/1/2009 9:26 10/1/2009 18:00 YES ADV EXCH
090910-108 Closed Completed DAMON MIC STORE 024123 - REPLACE PART 001835602 PCI EZ I/O KIT 43032282 9/10/2009 9:42 9/11/2009 23:40 9/11/2009 18:00 YES ON-SITE
090910-258 Closed Completed CELLY MIC STORE 024123 - REPLACE PART 001936801 17" MONITOR 43032360 9/10/2009 13:22 9/11/2009 9:17 9/11/2009 18:00 YES ADV EXCH
090921-97 Closed Completed STEVE MIC STORE 024229 - REPLACE PART 001901333 BROTHER HL-5140 43034057 9/21/2009 10:37 9/22/2009 10:20 9/22/2009 18:00 YES ADV EXCH
090916-31 Closed Completed MARIA MIC STORE 024249 - REPLACE PART 002934101 40 GB LINUX DRIVE 43033220 9/16/2009 7:37 9/17/2009 16:00 9/17/2009 18:00 YES ON-SITE
090908-471 Closed Completed MONICA MIC STORE 024253 - REPLACE PART 001901222 BROTHER MFC-8500 43032032 9/8/2009 16:37 9/10/2009 9:23 9/10/2009 18:00 YES ADV EXCH
090928-9 Closed Completed MARION MIC STORE 024256 - REPLACE PART 001936004 17" VS FPD 43035132 9/28/2009 5:57 9/29/2009 9:38 9/29/2009 18:00 YES ADV EXCH
090916-184 Closed Completed OSCAR MIC STORE 024256 - REPLACE PART 004544602 80GB SATA SLED10 7800 43033313 9/16/2009 13:07 9/17/2009 14:20 9/17/2009 18:00 YES ON-SITE
090915-59 Closed Completed SUSAN MIC STORE 024293 - REPLACE PART 001901555 BROTHER HL-5240 43033007 9/15/2009 8:02 9/16/2009 10:21 9/16/2009 18:00 YES ADV EXCH
090902-365 Closed Completed DANIEL MIC STORE 024319 - REPLACE PART 001901444 BROTHER MFC-8220 43031201 9/2/2009 17:02 9/4/2009 15:03 9/4/2009 18:00 YES ADV EXCH
090910-326 Closed Completed MANAGER MIC STORE 024321 - REPLACE PART 003433501 80 GB SATA HD (7800) 43032404 9/10/2009 18:27 9/14/2009 15:05 9/14/2009 18:00 YES ON-SITE
090915-216 Closed Completed JIM MIC STORE 024321 - REPLACE PART 003555201 HP DC 7800 5625873 9/15/2009 13:50 9/16/2009 17:01 9/16/2009 18:00 YES ON-SITE
090930-87 Closed Completed ALVIN MIC STORE 024355 - REPLACE PART 001825801 KEYBOARD (BLACK) 43035552 9/30/2009 10:12 10/1/2009 10:25 10/1/2009 18:00 YES ADV EXCH
090916-196 Closed Completed JEFF MIC STORE 024356 - REPLACE PART 001901444 BROTHER MFC-8220 43033319 9/16/2009 13:42 9/18/2009 9:49 9/17/2009 18:00 YES' ADV EXCH
090916-9 Closed Completed BEVERLY MIC STORE 024358 - REPLACE PART 003433401 80 GB SATA LINUX DRIVE 43033213 9/16/2009 5:57 9/17/2009 21:36 9/17/2009 18:00 YES ON-SITE
090901-236 Closed Completed SABRINA MIC STORE 024364 - REPLACE PART 001816901 MODEM (EXTERNAL) 43030965 9/1/2009 13:02 9/2/2009 16:23 9/2/2009 18:00 YES ON-SITE
090917-26 Closed Completed MARK MIC STORE 024383 - REPLACE PART 001901444 BROTHER MFC-8220 43033391 9/17/2009 6:57 9/18/2009 9:49 9/18/2009 18:00 YES ADV EXCH
090902-315 Closed Completed EMMANUEL MIC STORE 024393 - REPLACE PART 003444201 HP DC 7700 5588237 9/2/2009 14:23 9/3/2009 17:25 9/3/2009 18:00 YES ON-SITE
090918-41 Closed Completed TABATHA MIC STORE 024408 - REPLACE PART 001901444 BROTHER MFC-8220 43033640 9/18/2009 7:37 9/21/2009 9:12 9/21/2009 18:00 YES ADV EXCH
090908-26 Closed Completed BARB MIC STORE 024418 - REPLACE PART 001901444 BROTHER MFC-8220 43031834 9/8/2009 5:57 9/9/2009 9:50 9/9/2009 18:00 YES ADV EXCH
090909-53 Closed Completed BARB MIC STORE 024418 - REPLACE PART 001999901 8220 TONER AND TRAYS 43032082 9/9/2009 7:52 9/10/2009 10:30 9/10/2009 18:00 YES ADV EXCH
090903-254 Closed Completed PEGGY MIC STORE 024466 - REPLACE PART 001901333 BROTHER HL-5140 43031339 9/3/2009 14:52 9/4/2009 9:48 9/4/2009 18:00 YES ADV EXCH
090908-143 Closed Completed JUAN MIC STORE 024542 - REPLACE PART 001901333 BROTHER HL-5140 43031878 9/8/2009 8:57 9/9/2009 9:33 9/9/2009 18:00 YES ADV EXCH
090903-63 Closed Completed ANITA MIC STORE 024560 - REPLACE PART 001788301 VECTRA VL400 43031245 9/3/2009 8:52 9/4/2009 11:56 9/4/2009 18:00 YES ON-SITE
090904-62 Closed Cancelled ANITA MIC STORE 024560 - REPLACE PART 001788301 N/A 5591033 9/4/2009 9:17 9/4/2009 10:08 9/7/2009 18:00 N/A N/A
090902-313 Closed Completed ANITA MIC STORE 024560 - REPLACE PART 001901444 BROTHER MFC-8220 43031169 9/2/2009 14:12 9/3/2009 10:39 9/3/2009 18:00 YES ADV EXCH
090924-69 Closed Completed IDA MIC STORE 024570 - REPLACE PART 001901444 BROTHER MFC-8220 43034621 9/24/2009 7:37 9/25/2009 10:09 9/25/2009 18:00 YES ADV EXCH
090917-257 Closed Completed KC MIC STORE 024573 - REPLACE PART 001901444 BROTHER MFC-8220 43033546 9/17/2009 15:47 9/21/2009 9:51 9/21/2009 18:00 YES ADV EXCH
090907-6 Closed Completed Holly MIC STORE 024574 - REPLACE PART 001901444 BROTHER MFC-8220 43031729 9/7/2009 7:22 9/9/2009 10:05 9/9/2009 18:00 YES ADV EXCH
090910-328 Closed Completed CHRIS MIC STORE 024577 - REPLACE PART 003433501 80 GB SATA HD (7800) 43032408 9/10/2009 18:37 9/14/2009 12:00 9/14/2009 18:00 YES ON-SITE
090914-189 Closed Completed JOYCE MIC STORE 024590 - REPLACE PART 003777501 BLACK MOUSE 43032884 9/14/2009 11:32 9/15/2009 10:11 9/15/2009 18:00 YES ADV EXCH
090901-297 Closed Completed BILL MIC STORE 024597 - REPLACE PART 001936004 17" VS FPD 43031002 9/1/2009 16:12 9/3/2009 9:36 9/3/2009 18:00 YES ADV EXCH
090909-105 Closed Completed ERIC MIC STORE 024614 - REPLACE PART 001901444 BROTHER MFC-8220 43032120 9/9/2009 9:57 9/10/2009 9:47 9/10/2009 18:00 YES ADV EXCH
090915-124 Closed Completed ERIC MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090923-184 Closed Completed GIMENA MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090921-214 Closed Completed GIMENA MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090905-1 Closed Completed Rene MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090914-314 Closed Completed FREDDIE MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090924-6 Closed Completed ANTONIO MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090910-203 Closed Completed CELESTE MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090912-11 Closed Completed MANAGER MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090908-212 Closed Completed BRENT MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090924-197 Closed Completed PACO MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090925-209 Closed Completed Diane MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090916-110 Closed Completed Fatima MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090903-56 Closed Completed Odilan MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090917-235 Closed Completed George` MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090921-148 Closed Completed RENEE MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090924-73 Closed Completed MARSHA RGM STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090930-155 Closed Completed ADRIENNE MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090930-156 Closed Cancelled ADRIENNE MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090914-213 Closed Completed JOHN MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090903-59 Closed Completed BANANA MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090921-212 Closed Completed ALEX MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090904-199 Closed Completed Heidi MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090902-298 Closed Completed BRITTANY MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090921-208 Closed Completed DAN MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090928-31 Closed Completed Michael MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090918-15 Closed Completed ANTIONETTE MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090919-24 Closed Completed ANGELIQUE MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090918-207 Closed Completed Paula MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
090927-2 Closed Completed ANNIE MIC STORE 024614 - REPLACE PART 001936004 17" VS FPD 43033035 9/15/2009 10:07 9/16/2009 9:35 9/16/2009 18:00 YES ADV EXCH
 
YES' = Customer Hold Time (i.e. Customer Re-Scheduling, etc.) has been Deducted from SLA Calculations.  Please see Specific Clarify Ticket Notes for Further Details.