| Statistics (September 2009) | Quantity |
| Total Number of Calls | 593 |
| Total Number of Completed Calls | 577 |
| Total Number of Calls Still Open | 0 |
| Total Number of Cancelled Calls | 16 |
Total Number of Calls Calculated in SLA Attainment |
577 |
| Total Number of Calls that Met the SLA | 569 |
| Total Number of Calls that Did not Meet the SLA | 8 |
| NBD SLA Attainment Percentage | 98.6% |
| 2BD SLA Attainment Percentage | 100% |
| SLA HIstoricals | NBD Attainment | 2BD Attainment |
04/2009 |
96.3% |
100% |
05/2009 |
98.3% |
100% |
06/2009 |
98.6% |
100% |
07/2009 |
94.0% |
100% |
08/2009 |
97.7% |
100% |
09/2009 |
98.6% |
100% |
Month |
Adv Exch |
On-Site |
04/2009 |
203 |
251 |
05/2009 |
266 |
274 |
06/2009 |
344 |
282 |
07/2009 |
297 |
319 |
08/2009 |
269 |
289 |
09/2009 |
315 |
262 |
